Public Utilities Chief of Staff

JOB SUMMARY:This is a highly responsible professional and supervisory work overseeing and managing public and governmental affairs for the City of Hollywood Department of Public Utilities (DPU). General direction is received from the Public Utilities Director or designee, who holds the incumbent responsible for bridging communication between leadership, departments, and stakeholders. Provides leadership, oversight, and strategic direction for Public Utilities policy objectives, strategic planning, administrative functions, and internal audit services.The Chief of Staff serves as a strategic partner for the Department Public Utilities and the rest of the City through internal and external communications channels. Key responsibilities include managing daily operations, strategic planning, policy enforcement, and coordinating water, sewer and stormwater water services to ensure compliance and operational efficientWorks under minimal supervision with extensive latitude for the use of initiative and independent judgment. Supervision is exercised over a staff of professional and clerical employees assisting with various phases of work.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Works with DPU leadership team in establishing the department's priorities, and leads in the development of the Utilities strategic goals, mission and visionAdvises executive staff on matters pertaining to operational efficiency and effectiveness and implements activities to identify and track DPU performance measures ensuring utility operations achieve strategic initiatives and goalsSets direction and achieves results for reliable and efficient operations, customer service delivery, cost management, safety, security and maintaining compliance with City and department policy as well as applicable federal, State, and Local regulations and lawsEnsures effective communication between departmental senior staff, administrative staff, technical personnel, and support staff relating to management and administrative issues, and customer complaints and inquiries.Responds to public information requests on behalf of the Director, for the City Managers office and Mayor and City Commission.Supports all DPU Emergency Management and Incident Command Structure (ICS) management team functionality and responses during emergency activations, including serving as the Incident Commander or Deputy Incident Commander.Facilitates communication and resolves complex and sensitive issues and complaints both internal and externalRepresents the department and director at various meetings with local elected officials, media, environmental groups, multiple municipalities, neighborhood associations, and civic and business groups, as needed.Serves as a liaison to the Office of the City Manager, Mayor and Commission, other City departments, and external stakeholders on behalf of the Director.Supervises the investigation and follow-up of constituent inquiries and complaints received by the department director from the offices of the Mayor and City Commission.Makes recommendations regarding ordinances, resolutions, contracts, and general policy development.Makes recommendations on hiring, discipline, and promoting subordinates; authorizes leave and overtime; evaluates and rates employee performance.Performs related work as required.EDUCATION/EXPERIENCE:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required:Bachelor's Degree from an accredited college or university in Business, Engineering, Public Administration, or in a related field, with five years of progressively increasing responsibilities relevant to municipal water, wastewater, and stormwater industry and managing complex organization, including two years of experience in a lead, supervisory, project management, or program management capacityAdditional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.Preferred:Master's degree in business, engineering, public administration preferred; demonstrated experience working in municipal government and/or Water and Sewer preferred; experience working in or with the South Florida water, sewer and stormwater industry is preferred.CERTIFICATES, LICENSES, REGISTRATIONS:Valid Driver's License: With proof of automobile insuranceBackground Check: Must have an acceptable background recordDriving Abstract: Must have an acceptable driving recordKNOWLEDGE, SKILLS, ABILITIES:Knowledge of Local, State, and Federal water and wastewater utility regulations.Knowledge of City practices, policies, and procedures.Knowledge of pertinent utility operations, services, practices, and policies.Knowledge of supervisory and managerial techniques and principles.Knowledge of strategic business planning, organizational development and change strategies, and performance measurement to achieve business excellence.Knowledge of emergency management, including incident command, and business continuity planning.Knowledge of personnel administration, and laws and regulations pertaining to personnel matters.Skill in establishing and maintaining effective working relationships with City employees, City Council, the media, and the public.Skill in leading and managing a diverse workforce including department employees and contractors.Skill in oral and written communications.Skill in handling multiple tasks and prioritizing.Skill in using computers and related software applications.Skill in negotiations and conflict resolution.Ability to organize and implement comprehensive programsKnowledge of pertinent Federal, State, and Local laws, codes and regulations.Considerable knowledge of designing and producing various marketing and promotional materials.Considerable knowledge of the organization and operations of the City of Hollywood Public Utilities Department, as well as considerable knowledge of departmental goals and objectives.Ability to direct emergency preparedness communications response activities as well as contingency planning associated with emergency communications for the department.Ability to assist the Department Director effectively in managing and coordinating various departmental activities.Ability to establish and maintain effective working relationships with superiors and various other public and private officials.Ability to supervise subordinates in a manner conducive to full performance and high morale.Ability to communicate clearly and concisely, verbally and in writing.Ability to represent the department at various conferences, meetings, and gatherings.PHYSICAL DEMANDS:The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require fingering: picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs.All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).The City of Hollywood is an Equal Opportunity / Equal Access Employer.