Guest Experience Coordinator - 4 Day Work Week

Guest Experience CoordinatorRichmond Ford Auto GroupRichmond, VAWhy work at Richmond Ford:Current Schedule is 4/10 work week.We are Closed on SundaysTop performing automotive Customer Advocate Groupin the entire nationAwarded "Dealer of The Year" by Time MagazineVoted "Best Place to Work" by the Richmond Times Dispatch based on employee feedback two years in a rowFamily-owned organization that promotes within. For example, 18 out of the current 26 managers have moved up from their starting position.On-site training that includes phone skills and product knowledge401k program with company matchingAnnual employee outings to include family membersDuring the peak of Covid, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.Discounts on vehicles, parts, and serviceStrong support from Management and the Sales ForceRichmond Ford is a sponsor for the Children's Hospital of Richmond, Walk to End Alzheimer's, Susan G. Komen, and MADDCurrent Manager started in thisdepartmentWho we are looking for:Great Customer Service SkillsHighly motivated individualOutgoing and eager to learnLooking to add someone immediately but willing to wait for the right candidateDetail-oriented, independently driven addition to our team that handles over 1,000 customers per monthWe assist customers that reach out to us. This is not a cold-calling situation.Customer advocateMeet Your Hiring Manager:Hiring Manager's Linked-In ProfileCompensation: ($44,000-$56,000 annually)Our newestteam members are on track to make about $44,000 for their first year. Whereas, the team members that are more established, are on track to make closer to 52,000 a year, with the possibility of making closer to $56,000 per year.$14/hourCommission ($21 per shown appointment, $11 per sold appointment)Bonus Structures each month based on number of set appointments, show percentage, and number of confirmed appointments.Annual commission raise based on an average show percentage of 75% or greater.Career growth. At least 6 people have started in this department and have since been promoted to higher positions.What does a normal day look like?Weekday Shifts Morning: 8:00 am – 6:00 pm, Mid: 9:00 am - 7:00 pm,Afternoon:10:00 am– 8:00 pmArrive at 8:00 am to answer overnight and morning inquiries with a text and email for all three locationsAt 9:00 am, call overnight and morning inquiriesThroughout the day, you will receive inbound calls and inquiries that will need to be contactedAfter overnight and morning inquiries have been called, texted, and emailed, daily follow-up startsYou will go through your previous customers who have yet to set an appointment to understandtheir wants and needsEvery other Saturday (8:30 am – 6:00 pm)Closed SundaysMonthly Team Meetings with challenges that include prizes based on performanceJob Requirements/What makes our team successful?Hospitality experience preferred (hotel, restaurant workers, recent graduates, we are looking for you!)Committed to customer service and satisfactionEnthusiastic work ethicTeam PlayerAttention to detail and ability to multi-taskProfessional in personal appearance and attitudeExcellent oral and written communication skills with the ability to read and comprehend instructions and informationAvailable for full-time employment including evenings and weekendsAuthorized to work in the USAAble to pass background checks, drug testing, and have a valid, clean Virginia driver's licenseHow you will make a difference at Richmond Ford:Working in the GEC department at Richmond Ford is all about taking care of the customer. We are first and foremost, customer advocates. We do everything in our power to ensure the customer is taken care of throughout their entire experience.Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships.Interview Process:ApplicationPre-Screen SurveyPhone InterviewIn-person InterviewPersonality AssessmentBackground CheckDriving Record AssessmentDrug ScreeningWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.J-18808-Ljbffr