Operations & Customer Support Manager

Operations & Customer Support Manager Carl Stahl American Lifting, Inc. Pewaukee, WI About Us Carl Stahl American Lifting is a growing provider of industrial overhead cranes, hoists, lifting equipment, inspections, and related industrial services. As part of the global Carl Stahl organization, we serve manufacturers and industrial facilities primarily in Wisconsin while partnering closely with our corporate headquarters in Germany. We are seeking an experienced Operations & Customer Support Manager to serve as a key member of our leadership team. This role combines operational management, customer support leadership, SAP administration, and business administration process coordination to ensure smooth day-to-day execution across the organization. Position Summary The Operations & Customer Support Manager serves as the operational backbone of our U.S. business. This individual will oversee inside sales support functions, customer service operations, SAP administration, inventory coordination, and various administrative business processes. The ideal candidate is highly organized, solutions-oriented, comfortable managing multiple priorities, and experienced working within SAP in a manufacturing or industrial environment. Though SAP experience is not required, it is highly desired. This position reports directly to the President of the company. Responsibilities Customer Service & Inside Sales Leadership Lead and support the Inside Sales Support team Ensure timely processing of customer inquiries, quotations, orders, and supplier POs Oversee customer and vendor/supplier support activities and issue resolution Assist with customer onboarding, vendor registrations, and customer portals Develop processes that improve responsiveness and customer satisfaction SAP Administration Create and maintain customers, materials, quotations, sales orders, purchase orders, and service orders Process invoicing, credits, returns, and order transactions Maintain data integrity and system accuracy Coordinate with corporate teams regarding SAP processes and reporting Operations & Business Administration Support daily branch operations Coordinate workflow between sales, service, customer support, and management Develop and document operational procedures Ensure business continuity through cross-training and process documentation Identify process improvements and operational efficiencies Finance, Accounting, and HR Support Coordinate AP/AR support activities Process corporate credit card reconciliations Support payroll administration Coordinate 401(k), insurance, and workers compensation reporting activities Assist with banking and cash management processes Inventory & Logistics Coordinate inventory management activities Support shipping and receiving operations Coordinate imports and exports Assist with year-end physical inventory Systems & Technology Support administration of business systems and applications Coordinate with external IT providers and corporate IT resources Maintain user access and operational continuity Qualifications Required 5+ years of experience in operations, customer service management, inside sales management, or business administration Strong organizational and project management skills Excellent written and verbal communication skills Proficiency with Microsoft Office Ability to manage multiple priorities simultaneously Experience developing and documenting business processes Preferred Demonstrated SAP experience is a big plus, but willing to train someone with similar software expertise Manufacturing or industrial industry experience Experience supervising customer service or inside sales personnel Experience with ERP systems administration Inventory, logistics, or supply chain experience Experience supporting accounting, payroll, or HR processes What Success Looks Like Create operational stability and consistency Improve visibility into workflows and responsibilities Ensure customer requests are handled promptly and professionally Develop backup coverage for critical business functions Build a culture of accountability, collaboration, and continuous improvement Help support the growth of a rapidly expanding industrial organization Attention To Detail Attention to detail is absolutely critical in this role. Please include the phrase "*I read the entire job post*" on your cover letter or resume to confirm your attention to detail Compensation & Benefits Salary Range: $65,000 - $80,000/year depending on experience Company Car with all fuel, insurance, maintenance and repair costs included Health, Dental & Vision insurance with multiple plan options and low premiums 401(k) with company match Paid time off 11 Holidays Professional development opportunities Stable and growing international organization Pay: $65,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance Work Location: In person #J-18808-Ljbffr