IT Support Technician

About KreateKreate is a family-owned plastic injection molding company headquartered in Findlay, Ohio, with operations across five states. We design and manufacture consumer products sold through major retailers—everyday items that improve how people live, work, and experience the world around them.What makes Kreate different is our mindset. We are focused on reimagining familiar product categories and turning “same old” into “better.” That approach influences everything we do—from product development and manufacturing to how we invest in people and technology.Innovation at Kreate extends beyond engineering or product design. It shows up on the plant floor, in continuous improvement efforts, in how we adopt new systems and tools, and in how we support our teams. We believe great ideas can come from anywhere, and we build an environment where improvement is constant and expected.As a family-owned business, we take a long-term approach to growth. We value accountability, teamwork, and pride in workmanship. Employees here have the opportunity to make a meaningful impact, learn new skills, and help shape how we operate and grow.If you’re looking for a place where technology supports real-world manufacturing, where your work directly helps employees stay productive, and where continuous improvement is part of the culture, Kreate offers a strong place to build your career.Position SummaryWe are looking for a reliable, customer-focused, and technically skilled IT Support Technician to assist with day-to-day technology operations across the organization.This role is centered on end-user support, workstation setup, hardware deployment, account provisioning, and frontline technical troubleshooting for both onsite and remote employees. The ideal candidate is organized, service-oriented, curious about technology, and able to thrive in a fast-paced environment.This position plays a key role in ensuring employees have a consistent, productive, and well-supported technology experience while also helping maintain IT operational standards and infrastructure processes.Key ResponsibilitiesEnd User SupportProvide Tier 1 technical support for hardware, software, connectivity, and access-related issuesTroubleshoot workstation, printer, VPN, Wi-Fi, and application access problemsSupport onboarding activities including account setup, password resets, MFA enrollment, and device configurationEscalate more complex issues to IT leadership or MSP partners as neededDeliver responsive, high-quality customer service and clear communication during issue resolutionManage and track support requests through the Jira ticketing systemLaptop & Workstation DeploymentConfigure, deploy, and maintain laptops, desktops, and related peripheralsPrepare devices for new hires, including:ImagingSoftware installationSecurity configurationDevice enrollmentUser provisioningSupport hardware refresh cycles and equipment replacementsFollow and help maintain endpoint deployment standards and proceduresRemote Workforce SupportPackage, ship, and track equipment for remote employeesCoordinate return logistics for offboarding employees and recovered hardwareAssist remote users with initial setup and connectivity troubleshootingMaintain accurate inventory records for deployed and spare equipmentIT Operations SupportAssist with endpoint inventory management and asset trackingUpdate and maintain IT documentation, procedures, and knowledge base materialsSupport conference room technology and general office IT setupsCoordinate with MSPs and vendors for issue resolution and equipment procurementHelp maintain organized IT storage areas and equipment inventory spacesQualificationsRequired Experience1–3+ years of experience in IT support, help desk, or desktop support rolesExperience setting up and troubleshooting Windows laptops and desktopsFamiliarity with Microsoft 365 applications and user account supportBasic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)Experience supporting remote users preferredTechnical SkillsWorking knowledge of:Windows 10/11Microsoft 365Desktop and laptop hardwarePrinters and peripheral devicesBasic networking and connectivity troubleshootingMFA setup and account provisioningIT ticketing/help desk systemsPreferred Experience WithMicrosoft Intune or endpoint management toolsActive Directory / Entra IDDevice imaging and deployment toolsApple/macOS supportShipping and logistics coordination for IT equipmentDesired TraitsStrong customer service mindsetOrganized and detail-oriented approachDependable and responsiveStrong troubleshooting and problem-solving instinctsAbility to manage multiple priorities effectivelyEagerness to learn and grow technicallyPositive, team-oriented attitudeGrowth OpportunityThis role is a strong entry point for someone looking to build a long-term career in IT operations, systems administration, cloud infrastructure, or enterprise technology support within a growing manufacturing organization.Company DetailsLocation: Kreate – 411 S Main St, Findlay, OH 45840This position will report to the IT Project ManagerKreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.The Pay Range For This Role Is60,000 - 60,000 USD per year(Findlay - Corporate)