General Manager

Join the Fairfield Inn Myrtle Beach Broadway at the Beach, a Strand Hospitality managed hotel! We offer competitive salaries and benefits for our valued leaders!Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package. Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!Job SummaryThe General Manager oversees all aspects of operations at the Hotel, day to day staff management and the safety and security of guests, employees and the Hotel as an asset. This individual is expected to be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments to support our Company’s mission and values. She/he will work with above property leadership, hotel ownership and other stakeholders to ensure profitability and guest satisfaction. Operations and sales functions are the responsibility of the General Manager. Duties and ResponsibilitiesThe General Manager's responsibilities include, but are not limited to:Provide exceptional leadership to Hotel staff to motivate and create a culture of learning and growthEnsure full compliance to company, brand and hotel standards, policies and proceduresHold daily meetings with staff and regular management meetings to support clear communication and directionLead team in providing excellent customer service to guests. Be responsive to guest concerns and take proactive steps to ensure guest satisfactionPrepare, present and meet timeliness expectations submitting Hotel’s forecast, budget, sales and marketing plans and month-end reportsManage finances by submitting invoices timely, making daily bank cash deposits, and actively pursuing payment of collections accountsPromote and market the business to meet or exceed forecasted revenue goalsDeliver clear, timely and specific feedback to staffSupport the open-door policy and all Human Resources policies to encourage a positive environment for all employees, and to reduce turnoverEnsure adequate tools and supplies are ordered timely and available to support maintenance, housekeeping, food & beverage and all areas of HotelOversee renovations, furnishing changes, interior and exterior cleanliness and landscapingPrepare for and successfully pass all internal and external auditsMaintain relationships with contractors and suppliersOther duties as assigned or needed to achieve success RequirementsPrior Hotel exempt level management experience requiredFive years of progressively more responsible hotel management positions preferredHotel brand experience preferredMust have a reliable insured vehicle and a satisfactory driving record. Strand Core ValuesAll associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships. RESPECTFUL ADAPTIVE SERVICE ACCOUNTABLE UNIFIED DEDICATED General Manager Core CompetenciesLeadershipFinancial ResultsGuest SatisfactionDecision MakingEmployee Relations Work EnvironmentFrequent sitting, standing and walkingFrequent trunk rotation while sitting and standingVision – frequent use of close, peripheral and depth/distance along with the frequent ability to adjust focusHands/Fingers – frequent typing and use of fine motor skillsFrequent bending forward while sitting and standingFrequent reaching both above and below shoulderFrequent lifting, carrying, pushing and pulling up to 25 lbs. It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.