Family & Children Medicaid Supervisor

What You'll Be DoingThe Family & Children Medicaid Supervisor provides supervision and administrative oversight of the daily activities of case managers in a unit located at several WakeMed Health and Hospitals locations. This position works with the WakeMed Financial Counselors to process Medicaid applications for WakeMed patients timely and accurately. Expected timeliness and quality measures are 90%. Expedites work flow, works with staff on same or similar duties, and performs additional administrative or technical work. This position requires the employee to obtain an annual flu vaccine, along with maintaining current immunizations. The employee will also be required to obtain and maintain CPR certification. The employee is required to complete multiple learning modules annually to meet hospital requirements.About About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Medicaid income eligibility determination and case management experienceExperience as a supervisor or leadworker in a Medicaid programNCFAST experienceExperience working within a hospital settingSpanish language skills preferred but not required How Will We Know You're 'The One'? Creating and maintaining a work environment with open communication, team work and excellent customer service with the team and other staffSharing knowledge of all facets of the program, and all available resources with staffEnsuring that work generated by staff is accurate and completed in a timely mannerCompleting case reviews and documenting findings in appropriate databases to record the accuracy of work being performed by staffCommunicating to staff any issues, policies or changes that influence job responsibilities and case management practicesSupervising personnel by performing yearly evaluations, interviewing and hiring staff, and resolving personnel issues whenever warrantedServing on the management team and attending meetings About This Position Location: Wake Medical Center7 Raleigh, NC 27610Employment Type: RegularWork Schedule: Mon. - Fri. 8:00 am - 4:30 pmHiring Range: 26.54 - 34.07Market Range: 26.54 - 41.59Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 3/27/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.