Technical Support Representative - Entry Level

About Alta Networks And Soundvision TechnologiesAlta Networks is a networking company taking the space by storm with the latest in WiFi products such as access points, network switches, and more! Started only last year, this brand is already a major talking point in the networking space all over the world - competing with brands that have been established for over a decade!SoundVision Technologies (SVT) is the parent company of 3 major internationally recognized technology brands. These brands are well known in their fields of high-end custom audio and WiFi networking. SVT has been around for over 20 years, and has been an established company in southern Utah for over a decade - winning awards for its manufacturing of high-quality technology!Technical Support Representative - Entry LevelSoundvision Technologies and Alta Labs are looking for an entry level Technical Support Representative who boasts a baseline knowledge of wireless, wired, and VPN networking technologies. Although a local candidate is preferred, this position also supports remote work.Minimum Skills RequiredUnderstanding of layers 1-4 of the OSI modelBasic networking knowledge (TCP/IP, DNS, DHCP)Basic knowledge of Wi-Fi technologiesBasic knowledge of wired networking (switching, basic routing)Understanding of VPN technologiesStrong work ethic and reliabilityExcellent customer service and communication skillsPositive attitude and problem-solving mindsetAdditional QualificationsHave set up and/or maintained a network consisting of at least 200 client devices both wired and wirelessAdvanced knowledge of WiFi technologiesAdvanced knowledge of wired networking technologiesExperience working for a smaller company environmentBasic understanding of VLANsStrong team collaboration abilitiesMinimum EducationHigh School DiplomaHere are the perks for taking the jobPaid sick and vacation timeHealth insurance after thirty daysIRA matching after one yearAccess to a team fridge stocked full of drinks, paid for by the companyEmployee purchase programs on all productsThe Pay Range For This Role Is19 - 21 USD per hour(Headquarters)