Operations Officer

National CASA/GAL Association Job DescriptionOperations OfficerThe National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect the best interests of children who have experienced abuse or neglect. The mission of National CASA/GAL, together with its local program and local members, is to support and promote court-appointed volunteer advocacy so that every child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.Breaking New GroundIn 2019, National CASA/GAL launched a multi-year campaign, “Change a Child’s Story”. The campaign is an integrated campaign designed to reach out to a wide range of constituent groups and was deployed across a wide spectrum of media. In addition to this campaign, National CASA/GAL has developed a new strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and a plan for the future direction of our organization, including the launching of a major capital campaign. The leadership team that will drive these changes will be hands-on leaders, critical thinkers and problem solvers, relationship builders, collaborative decision-makers, as well as effective communicators, and entrepreneurial and change leaders.Position Purpose & SummaryThe National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect an abused or neglected child’s best interest. The mission of National CASA/GAL, together with its state and local members, is to support and promote court-appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of the abused or neglected children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.The Operations Officer oversees the internal and network standard operating procedures, support systems and processes, operations, and infrastructure and supports the Chief Operating Officer with day-to-day operations with direct responsibility and oversight of the three National CASA/GAL offices. Oversee member services, procurement, and project administration, develop oversees systems and processes and standard operation procedures that ensure effective and efficient support to the CASA/GAL Network. The Operations Officer’s primary responsibility is ensuring organizational efficiencies, processes and procedures are managed effectively. Core Duties and ResponsibilitiesOperations:Manage the day-to-day operations for offices and office and operational functionsDevelop strategy and process for a system of management for organizational improvements which evaluates and improves the operational systems, processes and policies in support of building a more effective organization. Review, recommend and implement improvements for organizational wide workflow, processes and procedures.Oversee facility management of the Seattle, Atlanta and DC offices.Is the primary contact with landlords for all offices and manages facilities in each office. Establish all operational policies and proceduresCoordinate internal audits on key systems and processes. Present findings and make recommendations for improvements.Manage a risk management policy for the organization and review, maintain and oversee organizational insurance needs and policies.Ensure safety and emergency protocol and policies are relevant and up to date.Ensures charitable registrations, business registrations and licensingDevelop systems and report for federal reporting and compliance as needed.Support human resources and administrative functional areas to include the onboarding and offboarding of staff and ensure the training and development of national staff in adherence with standardsEnsure and support adherence to National CASA/GAL standards and support the compliance and national standards review processSupport the Finance team in internal auditing and the annual audit processManage organizational policies and procedures and record keeping systemsProcurement /Project ManagementManage the procurement process across the organization as well as contractor and vendor management oversight.Ensures contract management and budget adherence for all projectsIn partnership with Project Leaders, ensures that project management plans are developed and followed for each project.Establish vendor relationship management strategy and provide guidance in regard to vendor contracts.Ensures the successful management of organizational projectsIn partnership with the legal Counsel, oversee all vendor, consultant, and supplier contracts to ensure compliance with funding restrictions and fulfillment of obligations.Technology:Manage technology vendor relationships to include helpdesk and salesforce managed servicesEnsure proper management and data record keeping and systemsWorks in partnership and provides coordination and integration of technology with the other areas of the organization. Leads technology planning efforts in support of the advancement of organizational goals and responsibilities.Oversees the strategic alignment of technical systems with the future direction of the organization and in supporting a more efficient and effective way of providing service to the network using technology.Network Administration and SupportEnsures the proper execution of the membership process and membership renewal process.Ensures logistics for Highly Effective Review processManages logistics for other organizational projectsEnsures the effective day to day support needed for network development team and operations supporting network programs.Ensures effective network data collection and reporting processesManages all systems and processes that support services to the CASA/GAL NetworkPlays an active role in supporting and managing logistics for CASA/GAL conferences and large meetings.Salary and Benefits National CASA/GAL offers a competitive base salary plus benefits, generous paid leave, and work/life balance policies. This is a full-time exempt position.What Success Looks LikeProjects delivered on time and within scopeFacilities operating efficiently and safelyIT systems aligned with operational goalsRisks proactively managed and mitigatedFederal compliance and insurance obligations fully metProcurement processes streamlined and cost-effectiveClear, actionable reporting that drives decision-makingExperience and Professional QualificationsBachelor’s degree in related field. MBA preferred.Minimum five years of experience in operations management to include team leadership and supervision. Experience in the nonprofit sector is desirable.Working knowledge of technology and software applications is necessary to perform responsibilities of this position.Must be detail oriented with a high level of organizational and time management skills.Excellent communication skills, both verbal and written, and ability to report complex financial and technological information to all audiences.Demonstrated ability to leverage technology to achieve operational efficiency. Demonstrated ability to build, develop and foster relationships internally and externally.Outstanding written and verbal communication skills and high-level presentation skills, in addition to excellent interpersonal skillsExcellent project management skills including influencing, leading, negotiation and delegation Organizational ValuesAdaptability ◦ Collaboration ◦ Integrity ◦ Respect ◦ Quality ◦ Service ◦ Stewardship National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children100 WEST HARRISON NORTH TOWER SUITE 140 SEATTLE, WA 98119www.nationalcasagal.orgEQUAL OPPORTUNITY EMPLOYER