Healthcare Pathways Navigator & Program Manag

Job Description About UsHomebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and paramedical homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 420+ unionized field workers and 100+ internal office staff.Position SummaryHomebridge, in partnership with City College of San Francisco (CCSF), San Mateo Adult Education, and regional workforce and employer partners, seeks a Healthcare Pathways Navigator & Program Manager to manage and coordinate end‑to‑end career pathways into healthcare roles.This role is responsible for ensuring candidates successfully move across complex, multi‑step pathways—from ESL and foundational training, through vocational and clinical programs, and into employment—across five defined tracks: Caregiving (HCP I), CNA, LVN, RN, and Community Health Worker (CHW).The Navigator & Program Manager functions as both:A candidate‑facing navigator, ensuring warm handoffs, enrollment completion, persistence, and placement; andA cross‑agency program manager, coordinating Homebridge, CCSF, adult education partners, and employers to keep pathways operating as a single, integrated system.This role is the primary "glue" holding together education, training, clinical placements, and employment outcomes.Essential Job Functions1. End‑to‑End Candidate Navigation (All Pathways)Serve as the central navigation point for candidates entering healthcare career pathways.Guide candidates through multiple handoffs across institutions, ensuring no drop‑off between stages.Support candidates with:Intake and readiness assessmentEnrollment into ESL, vocational, and academic programsRegistration, paperwork, scheduling, and compliance requirementsTransitions between training phases and institutionsTrack individual candidate progress from entry → training → clinical/fieldwork → job placement.Proactively intervene when candidates encounter barriers (academic, logistical, language, or system‑based).2. Pathway‑Specific Coordination & AccountabilityCaregiving / Home Care Provider I (HCP I) PathwayCoordinate ESL enrollment at CCSF or San Mateo.Manage candidate return to Homebridge for home care training.Organize community‑based career exploration and live job shadowing.Ensure high‑volume throughput (approximately 100 enrollments annually) while maintaining completion and placement targets.Support transition into job placement at Homebridge.Certified Nursing Assistant (CNA) PathwayCoordinate progression of experienced Home Care Providers through STEPs (I, II, III).Support enrollment in CNA certification programs at CCSF or San Mateo.Track completion of required clinical hours.Coordinate certification, testing, and transition to CNA employment at Homebridge or employer partners.Licensed Vocational Nurse (LVN) PathwaySupport enrollment in accredited LVN programs.Track demanding clinical hour and documentation requirements.Provide additional navigation and persistence support due to program intensity.Coordinate placement into LVN roles at Homebridge or partner employers.Registered Nurse (RN) PathwaySupport enrollment into RN/ADN/BSN programs.Track long‑term academic and clinical rotations.Coordinate NCLEX preparation and transition into RN employment.Maintain continuity across extended timelines and multiple institutions.Community Health Worker (CHW) PathwayCoordinate ESL enrollment where needed.Support enrollment into CHW vocational training programs.Manage community‑based fieldwork and job shadowing at Homebridge.Support transition into CHW employment and advising for continued education (MSW/MPH pathways).3. Cross‑Agency Program ManagementServe as the day‑to‑day coordinator across Homebridge, CCSF, San Mateo, and partner agencies.Convene and facilitate regular pathway coordination meetings to:Review candidate flow and bottlenecksConfirm handoffs and responsibilitiesAlign timelines across institutionsHold partners accountable to agreed processes and timelines.Translate across education, workforce, and employer systems to ensure shared understanding.Identify breakdowns in the pathway and implement practical fixes.4. Data Tracking, Reporting & Continuous ImprovementMaintain centralized tracking of:EnrollmentCompletionCredential attainmentClinical/fieldwork completionJob placement outcomesSupport Homebridge and CCSF with grant reporting requirements, including progress and outcome documentation.Monitor progress against pathway volume and completion assumptions.Document lessons learned and operational best practices to strengthen long‑term sustainability.5. Employer & Workforce AlignmentCoordinate with Homebridge hiring teams and external employers to align training completions with workforce demand.Support onboarding transitions and early employment stabilization.Ensure pathways remain responsive to healthcare labor market needs.Knowledge, Skills, and AbilitiesStrong understanding of education‑to‑employment pathways, workforce development systems, and career navigation models.Demonstrated ability to coordinate across multiple institutions and systems (education, workforce, healthcare employers).Knowledge of adult education, English Language Learner (ELL) support models, and culturally responsive navigation practices.Ability to manage complex, multi‑step processes with varying timelines and requirements.Strong facilitation and relationship‑management skills; ability to align diverse partners toward shared outcomes.Excellent organizational, tracking, and follow‑through skills.Ability to analyze progress data, identify gaps, and implement practical solutions.Strong written and verbal communication skills across technical and non‑technical audiences.Ability to work independently while exercising sound judgment in a collaborative, cross‑agency environment.Comfort operating in grant‑funded or publicly funded program environments with defined outcomes and reporting requirements.Education and ExperienceBachelor's degree in public health, education, social services, workforce development, healthcare administration, or a related field required; Master's degree preferred.Minimum of 5 years of progressively responsible experience in workforce development, education‑to‑career programs, student services, navigation, case management, or program coordination.Demonstrated experience supporting adult learners, English Language Learners, or frontline workforce populations.Experience coordinating multi‑partner initiatives or programs spanning education, training, and employment.Experience with community colleges, adult education, healthcare workforce pathways, or grant‑funded programs strongly preferred.Bilingual or multilingual capability preferred.Work EnvironmentThis position is hybrid in nature and includes both office-based and field-based responsibilities. When in the office, the role is partially sedentary, typically involving desk work in a temperature-controlled environment within modular or office space. Moderate walking, lifting, and material handling are also frequently required, and the noise level is usually moderate.In addition to office duties, this position will require field work approximately 10% of the time. Field responsibilities include capturing photos, observing programs in action, and gathering information to develop marketing materials and press releases that accurately reflect the work being done in the community. The ability to work independently and thrive in a virtual and field-based environment is essential.Physical DemandsThe physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.Homebridge Is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.