Client Site Liaison II (Laboratory Send Outs Technician)

Schedule:Tuesday - Saturday (40 hrs/wk)7:00 AM - 3:30 PMDepartment: Client Site Liaisons - 916Primary Purpose:This position works at the client site PathGroup Labs in Nashville, TN and acts as a liaison between the client and ARUP's Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.About ARUP:ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.Essential FunctionsPour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directoryPrepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelinesHold a current Certification of Completion for Handling, Packing and Shipping Infectious SubstancesBe familiar with all aspects of packing and transport of Category A, Category BDetect and resolve issues related to test or specimen submissions before shipping to ARUP.Receive and initiate calls between the client site and ARUPProvide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendorsAssist in distributing technical information, hotlines, test bulletins and company updates to the clientKeep the client current on all value added services that ARUP supports, such as ATOP, Connect and ConsultResearch pending test lists for ARUP specimensReads, understands and complies with SOP's related to the positionOrder and maintain supplies related to ARUP testing, keeps required inventories on handEmployee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agencyBe familiar with CAP, NY and other regulatory agency requirements where applicableMaintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessaryMaintain required records and documentationBe competent with Clients LIS, ARUP ConnectOther duties as assignedPhysical and Other Requirements:Stooping: Bending body downward and forward by bending spine at the waist.Reaching: Extending hand(s) and arm(s) in any direction.Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.Communicate: Frequently communicate with others.PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.Demonstrate ability to speak read and understand the English language