Information Technology Support Engineer

We are seeking a motivated IT Support Engineer to provide Tier 1 and Tier 2 support while contributing to endpoint management, Microsoft 365 administration, and security initiatives. This is a great opportunity to work alongside senior engineers and expand your expertise across enterprise systems and modern IT environments.Overview:As a key member of the IT team, you will support end users, manage endpoint deployments, administer Microsoft 365 services, and help maintain a secure, compliant environment aligned with modern security frameworks such as Zero Trust.Key Responsibilities:End-User & Service Desk SupportServe as a primary technical contact for employee IT support requestsTroubleshoot and resolve hardware, software, and system issues across laptops, desktops, mobile devices, and peripheralsProvide responsive, high-quality support both remotely and onsiteMaintain ownership of issues through resolution, escalating when appropriateEndpoint Engineering & Device ManagementConfigure, image, deploy, and support Windows-based endpointsManage the full device lifecycle (onboarding, upgrades, decommissioning)Administer endpoint management using Microsoft IntuneMaintain accurate asset inventory and trackingMicrosoft 365 & Identity AdministrationProvision and manage user access across Microsoft 365 and Entra ID (Azure AD)Support Exchange Online, Teams, SharePoint, and OneDrive administrationManage access requests, MFA setup, and group permissionsSupport user onboarding and offboarding processesSecurity & ComplianceSupport endpoint security policies including encryption, MFA, and compliance enforcementAssist with security monitoring and incident identificationOperate within a Zero Trust security frameworkContribute to compliance-related initiatives and best practicesIT Operations & DocumentationUtilize ITSM tools to manage incidents, service requests, and changesMaintain accurate documentation of tickets, processes, and systemsContribute to internal knowledge base and documentation effortsSupport IT projects such as hardware refreshes and software deploymentsCollaborationWork closely with internal teams and external service partnersFollow established escalation procedures and support workflowsParticipate in an on-call rotation as part of the IT operations teamRequired Qualifications3–5 years of experience in IT support, service desk, or desktop engineering rolesHands-on experience with Microsoft 365 and Azure / Entra IDExperience supporting Windows endpoints in an enterprise environmentWorking knowledge of Active Directory and identity/access managementExperience using ITSM / ticketing systemsStrong troubleshooting, communication, and customer service skills