Senior Store Manager | Merchants Location

Why Work at KARM Stores?At KARM Stores, every role supports a greater mission. Our work helps fund the life-changing ministries of Knox Area Rescue Ministries, and we are proud to serve our community through both excellence and purpose.What We OfferEvery Sunday offBenefits and paid time off25% employee discountEligibility for a 90-day raiseReferral bonusesBonus and rewards opportunitiesCareer growth opportunitiesPosition SummaryKARM Stores is seeking a Senior Store Manager for our Merchants location. This leadership role is responsible for overseeing store operations, building and developing high-performing teams, and creating a Christ-centered environment for staff, donors, and customers. The Senior Store Manager leads both retail and processing operations while ensuring the store operates efficiently, maintains strong customer service, and reflects the mission and values of KARM Stores.This role is ideal for a strong leader who can balance people development, operational excellence, customer experience, and day-to-day accountability in a fast-paced retail environment.What Youll DoLead the daily operations of the store, including retail and processing functionsCreate and maintain a Christ-centered environment for staff, donors, and customersLead, coach, and equip team members to support strong store performanceOversee donation flow, sorting, pricing, store appearance, and customer experienceEnsure the store is open and ready for business on time each dayManage daily and administrative functions including scheduling, labor tracking, coaching documentation, performance records, and other store operational needsTrain, develop, and support assistant managers and team membersConduct interviews and participate in hiring decisions as neededHelp ensure new team members receive proper onboarding and trainingAttend required trainings, meetings, and development opportunities as scheduledCommunicate store needs, operational concerns, and personnel matters appropriately to the Director of Operations and other leadersHelp identify and resolve issues related to customers, store operations, and team performanceMaintain collaboration between retail and processing departments to ensure efficient workflowReview staffing and scheduling needs to ensure the store is properly staffed during high-volume periodsPerform other duties as assigned to support store successWhat Were Looking ForLeadership experience in retail, thrift, production, warehouse, or multi-department operations preferredStrong ability to lead, motivate, and develop teamsStrong communication, coaching, and conflict-resolution skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and administrative skillsAbility to make sound decisions and solve operational challengesCommitment to excellent customer service and team accountabilityBasic computer and reporting skillsCommitment to KARM Stores mission, values, and Christ-centered culturePhysical RequirementsAbility to work on your feet for extended periodsFrequent walking, standing, bending, and lifting throughout the workdayAbility to work in an active retail and processing environmentAbility to lift up to 50 pounds as neededAdditional InformationKARM Stores is a Christ-centered organization committed to dignity, compassion, integrity, service, and excellence. Every store role helps support the life-changing work of Knox Area Rescue Ministries.Compensation details: 50000 Yearly SalaryPI51eadfa3cb3f-26289-40275806