Customer Service Representative I (Remote)

1. About Our Client: The organization is a nationally recognized property and casualty insurance carrier operating along the Eastern half of the United States. With approximately 1,400 employees, it maintains headquarters in Central New York and regional offices including New York City, Dallas, and Charlotte. The company focuses on providing insurance services with a commitment to customer security and respect.2. About the Opportunity: The Customer Service Representative I plays a key role in processing new business, renewals, endorsements, and billing transactions. This position supports the organization’s operations by ensuring accurate and timely handling of insurance policies and by maintaining effective communication with internal teams and customers. The role contributes directly to customer satisfaction and operational efficiency.3. Responsibilities:Process new business, renewals, endorsements, and billing transactions per department policiesCommunicate professionally with internal and external stakeholders to obtain necessary informationMaintain detailed policy documentation and update customer informationRate endorsements and transactions across multiple lines of businessDevelop and maintain positive customer relations and coordinate with various functionsPerform pre-underwriting tasks based on processing procedures and underwriting guidelinesOrder required reports such as CLUE, MVR, SOCRECARD, DADSMaintain productivity and quality levels set by managementPerform duties under supervisor directionCarry out additional tasks as assignedAdhere to all corporate policies and procedures4. Requirements:Associate’s degree preferred; insurance training or basic insurance courses desirableLess than 2 years of experience in an insurance agency or company preferredStrong communication, customer service, problem-solving skillsAbility to maintain confidentiality, professionalism, and adaptability5. Pay Range and Compensation Package:Salary range: $39,000 to $50,000Final salary based on experience, location, education, certifications, role responsibilities, and qualifications6. Benefits & Perks:Medical and prescription drug benefitsDental benefitsVision benefitsLife insurance and disability benefits401(k) profit sharing and investment plan including company contributionsHealth savings and flexible spending accountsTuition assistance, training, and professional designationsCompany-paid family leaveAdoption and surrogacy assistanceVoluntary benefits including accident, hospital indemnity, critical illness, legal, ID theft protection, and pet insuranceStudent loan refinancing servicesCare.com membership with backup care and senior solutionsBusiness travel accident insuranceMatching gifts programPaid volunteer dayEmployee referral award programWellness programsPersonal insurance discount7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.