Customer Service Specialist

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.Who We AreCalSource ,an ATS company, is Upstate New York’s premier test equipment and gauge calibration lab, operated by people dedicated to metrology, quality, and integrity.The PositionCalSource is seeking an enthusiastic and personable Customer Service Representative. Reporting to the General Manager at CalSource-Rochester, you'll play a vital role in our team. The individual in this role will split time between working at the client site and at the CalSource facility performing customer service duties, collections using our accounts receivable system, or other responsibilities, as needed.The Customer Service Representative will follow a hybrid schedule, working 50% remotely and 50% on-site at our customer location in Newark, NY each week.ResponsibilitiesAs a Customer Service Representative, your responsibilities will include:Answering phone calls and addressing customer inquiries.Greeting clients with a friendly and professional demeanor.Providing basic administrative assistance for various computer systems used in the calibration laboratory.Maintaining the Customer Relationship Management system (CRM).Responding to customer service calls, emails, and web requests promptly and courteously.Quoting and scheduling field service/onsite jobs to include the monthly scheduleFollowing up with customers on past due invoicesPerforming shipping and receiving duties, as neededProcess calibration documents for techniciansGenerating calibration quotesOther duties and responsibility, as necessary