Onboarding Specialist

**Please note: this is an on-site position in Sioux Falls, SD**About KonstructIQKonstructIQ is a fast-growing Silicon Valley startup building AI-powered software for the construction industry. Our platform helps general contractors streamline workflows, improve accuracy, and operate more efficiently across the entire project lifecycle. Backed by top-tier investors and trusted by forward-thinking builders, we’re reimagining how technology supports construction—and building a team driven by curiosity, grit, and real-world impact.About the RoleWe’re looking for a motivated, early-career Account Manager to join our Operations team in Sioux Falls, SD. This role is a great fit for recent college graduates or those at the start of their careers who are excited to gain hands-on experience in SaaS, customer operations, and technology.You’ll be at the center of the customer experience—supporting onboarding, driving early product adoption, and helping customers see real value from the KonstructIQ platform. You won’t be expected to know everything on day one. Instead, you’ll learn through a structured onboarding program, mentorship from experienced teammates, and daily collaboration across Product, Support, and Sales.As you grow, you’ll take on more responsibility, build strong customer relationships, and play a key role in shaping how we onboard and support customers at scale.If you’re curious, coachable, enjoy problem-solving, and want a clear path to growth in SaaS and customer success, this role was built for you.What You’ll Do:Customer Onboarding & ActivationSupport new customers through a structured onboarding journey, from kickoff to product activationHelp customers learn workflows, features, and best practices to achieve early winsSet clear expectations, timelines, and success milestones during onboardingPartner with Support and Product to ensure smooth handoffs and timely issue resolutionRelationship Management & Customer SupportBuild trusted relationships by learning customers’ goals, challenges, and day-to-day workflowsAct as a product guide and advisor, helping customers apply KonstructIQ to real-world use casesMonitor customer engagement and product usage to proactively identify risks and opportunitiesLearning, Growth & Process ImprovementDevelop strong product and technical knowledge through training, shadowing, and hands-on experienceIdentify onboarding friction points and contribute ideas to improve processes and customer experienceMaintain accurate notes, activity tracking, and customer insights in CRM toolsCollaborate cross-functionally with Sales, Product, and Operations to support customer success and company growthWhat We’re Looking ForBachelor’s degree required (recent graduates encouraged to apply)Strong interest in technology, software, and AI-driven toolsExcellent communication skills—you’re comfortable asking questions, explaining concepts, and building rapportA proactive, organized mindset with the ability to manage multiple tasks and prioritiesCuriosity, coachability, and a willingness to learn in a fast-paced startup environmentTeam-oriented attitude with a strong sense of ownership and accountabilityBonus Points (Not Required)Internship, part-time, or project experience in customer-facing, operations, or support rolesFamiliarity with CRM tools like HubSpot or SalesforceExposure to SaaS, startups, construction, or field-service industriesDemonstrated interest in technology, startups, or AI-powered productsWhy Join KonstructIQLaunch your career at a high-growth, mission-driven tech companyGain hands-on experience with cutting-edge AI software in a real-world industryLearn through structured onboarding, mentorship, and clear growth pathwaysWork closely with collaborative, high-performing teammates across teamsCompetitive salary and equity packageComprehensive health, dental, and vision benefitsIn-office role in Sioux Falls with exposure to multiple teams and career pathsIf you’re excited to learn, grow, and build meaningful customer relationships while helping modernize a trillion-dollar industry, we’d love to hear from you.