Global Product Inspection and Quality Manager

Job Description Do you want to own the end-to-end inspection and quality control operation for thousands of SKUs and millions of products a year? Do you want to lead the team who maintains quality standards for millions of customers? If so, you'll love this role.About Lily & Fox:Lily and Fox is a fast-growing DTC beauty brand best known for the largest selection of nail wraps in the world. We ship millions of orders to customers around the world using Shopify, Shipstation, and proprietary tooling. We have made it our mission to make beauty more affordable, and every day we find ways to pass savings back to our customers so they can have the manicure of their dreams without having to sacrifice anything.Position Overview:You will own our end-to-end Inspection and Quality Control operation. You will lead our small growing Quality Control team who hand-inspect millions of products a year, and you will work directly with suppliers to ensure that every product meets our standards.You'll be responsible for hiring, coaching, and holding your team accountable - from daily huddles and productivity goals to performance management. You will be both a coach and an inspector. You will set clear standards for your team, conduct visual inspections yourself, coach technique, audit work, and balance throughput and quality. You will be comfortable with SOPs, checklists, training, and AQL-style audits for final verification. You will monitor customer feedback, lead process improvements, and work closely with our Customer Service, Fulfillment, Inventory Planning, and Manufacturing teams.This is a full-time, on-site position.Responsibilities:Lead and expand our Product Inspection and Quality team, including hiring, training, and performance managementOwn daily Inspection operationsPerform inspections as needed to ensure standards are metTrack and deliver against KPIsMonitor customer feedback and translate insights into product and process improvementsPartner cross-functionally with Customer Service, Fulfillment, Inventory Planning, and ManufacturingIdentify and implement quality assurance systems and process improvementsManage supplier relationships to enforce product quality standardsComplete other tasks as neededBasic Qualifications:Excellent written and verbal communication skills in EnglishMust be at least 18 years of ageMust have a valid driver's licenseMust be authorized to work in the United StatesBasic math skills (addition, subtraction, multiplication, and division)Ability to stand for extended periods of timeAbility to move over, under, and around shelves and other objectsFull use of hands and fingers to perform tasksAbility to work flexible shifts including weekends, and/or holidaysWho we are looking for:2+ years experience in quality control, manufacturing, or related field (high-volume visual inspection experience preferred)Experience managing high-volume operationsStrong attention to detailHighly organizedExcited to get things done, in a fast-paced environmentInterested in learning new skillsAbility to problem solve and prioritize tasks to ensure efficiencyThe interview process will consist of the following stages:Culture QuestionnairePhone InterviewIn-Person InterviewWe pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.You will be joining a small, tight-knit Team.What Lily & Fox Offers:Attractive salary + equityCompany paid insurance (medical, dental, vision, life, and disability insurance)4 weeks PTO per year annuallyCoaching and trainingHuge opportunities to learn new skills and grow with the company!Being a part of a fast-growing international business!A chance to build the Quality Control function of a fast-scaling, international DTC brandIf you love the idea of working with a team who:Do the impossibleTake chancesLearn continuouslyAre team-orientedStrive to know the futureYou'll love working with us.This is not a work-from-home position.Good luck to everyone who applies!Equal Employment Opportunity:Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Type: Full-time, on-siteSalary: $70,000 - $90,000 per year