Infrastructure Operations Engineer - Core Services

Overview As an Infrastructure Operations Engineer, you will deliver and optimize core IT infrastructure to ensure reliability, security, and compliance across the enterprise. You’ll join the Infrastructure Operations team within the CTO Technology Group, contributing to deployment, maintenance, and automation efforts that support global, high-availability services. The role emphasizes secure, audited, and scalable infrastructure aligned with approved standards, with opportunities to shape operational processes and drive continuous improvement. This position offers hybrid work with a Canton, MA base as the hub for key collaborations. Compensation / BenefitsFlexible work arrangementsHealth and wellbeing rewardsEmployee share purchase with company contributionRecognition awards and team eventsSupport for accommodations during recruitmentAdditional rewards and career development opportunities ResponsibilitiesDeploy, configure, and automate infrastructure per architecture and standardsSupport production transitions and govern change processesMonitor availability, performance, and capacity; troubleshoot and perform root cause analysisManage patching, upgrades, and lifecycle activitiesSupport incident, problem, and change management; maintain SOPs and runbooksCollaborate with vendors; assist disaster recovery planning and executionEnforce security best practices and maintain compliance with standards/policiesSupport vulnerability management and security assessments Key requirementsStrong ITIL-based service management knowledgeBroad infra domain expertise (servers, networks, storage, cloud, automation)Ability to define and implement operational/technical proceduresExperience managing incidents and ensuring service continuityStrong stakeholder management and cross-functional collaboration skillsHigh integrity, adaptability, and handling of sensitive informationHands-on experience with Dell EMC storage platforms and SAN environmentsExperience with Rubrik backup/recovery technologiesVirtualization experience (VMware, Nutanix)Microsoft ecosystem knowledge (Windows Server, Active Directory, Entra ID)Customer-focused mindsetEffective communicationProactive, continuous improvement approachDell EMC PowerMax, PowerScale, ECSRubrik backup and data protectionSAN provisioning, zoning, performance tuning