Service Desk Analyst - Carson, CA - USC / Oxford

Job DescriptionJob Title: Service Desk AnalystLocation: Carson, CA (Remote!)Duration: 6+ monthsPay Rate: $31/hr.Job Description: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Summary: Service Desk Agent I is responsible for supporting the end user community at our hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.Minimum EducationHigh School Diploma Associate’s Degree in a related field is preferred. Minimum ExperienceMust be available to work any shift Minimum of 3 years of IT and 2 years’ experience in Service Desk Support Experience working in a call center handling tickets daily (30+) Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities; Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks. Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. Must have Service Center Healthcare experience closing tickets in ServiceNow.