Customer Service Representative

Your MissionAs a Customer Service Representative, you are the vital link between our customers and HOERBIGER. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences. Your contribution directly supports operational excellence and long-term customer partnerships.How you will make a differenceCustomer Communication:Act as a trusted point of contact, communicating clearly and professionally with customers Order Management:Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing Proactive Follow-Up:Track order status, identify expediting opportunities, and provide timely, proactive feedback Quotation Management:Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools Pricing Accuracy:Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity Issue Resolution:Coordinate returns, credits, and replacement orders to resolve customer complaints efficientWhat you should be good atCustomer Service Experience:Thee to five years of experience in a customer service role, ideally in a manufacturing environmentERP and Data Skills:Confident handling of master data in integrated MRP or ERP systemsDigital Competence:Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based toolsCommunication Skills:Clear and effective oral and written communication with customers and internal teamsAnalytical Thinking:Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawingsCollaboration Mindset:Strong sense of urgency, problem-solving ability, and ease working across multiple internal functionsWhat you can look forward toCareer Stability:With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.Financial Stability and Rewarding Compensation:We recognize and value your contributions with competitive salaries and local fringe benefits.Supportive Teamwork : A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.Professional and Personal Growth : With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning.Recognition and Appreciation : Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.Who we areJoin our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey.