Front Office Manager

Company Description Margaritaville Beach Cottage Resort Panama City Beach offers a unique coastal getaway experience, blending relaxed luxury with warm hospitality. Located in picturesque Panama City Beach, FL, the resort is known for its tranquil beaches, exceptional service, and vibrant atmosphere. Guests enjoy a variety of premium amenities, including spacious accommodations, world-class dining, and recreational activities. Committed to delivering unforgettable experiences, Margaritaville Beach Cottage Resort is a destination where fun and relaxation meet. Role Description This full-time, on-site Front Office Manager role is based in Panama City Beach, FL. The Front Office Manager will oversee daily front office operations, ensuring the highest level of customer service and satisfaction. Responsibilities include managing check-in/check-out procedures, leading front desk staff, addressing guest inquiries and concerns, and maintaining the smooth functioning of office administration. The manager will also train and support team members to provide exceptional service and achieve operational goals. Qualifications Experience in Office Administration and managing Front Office operationsProficiency in providing outstanding Customer Service and ensuring Customer SatisfactionStrong Communication skills, both verbal and written, to effectively interact with guests and team membersLeadership and organizational abilities with a focus on fostering a positive work environmentProblem-solving skills and ability to handle guest inquiries with professionalismKnowledge of hospitality and property management systems is a plusPrevious experience in a hospitality or hotel management role preferredHigh school diploma or equivalent required; bachelor’s degree in hospitality management or related field is a plus