Small Engine Technician

Job Description Company Overview & BenefitsAt our organization, we believe that everyone should have the chance to find a fulfilling job, thrive in a supportive environment, advance their careers, and maintain a healthy work-life balance. As a family-owned business, we take pride in offering a comprehensive benefits package tailored to support your lifestyle. This commitment has earned us recognition as a Forbes Best Employer for seven consecutive years!Full-time associates will become eligible for the following benefits starting on their 91st day of employment:Medical, Prescription, Dental, and Vision coverageShort & Long Term Disability InsuranceLife Insurance and Ancillary BenefitsIdentity Theft Protection and Pet InsurancePaid time off for all major holidays and birthdaysAdvanced Leadership Training Programs to enhance career growthEmployee discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and more!Internal recognition initiatives to foster an engaged workplace401(K) plan with company matching contributionsCompensationWeekend premium pay of $2.50 per hour for Saturday and Sunday shifts.Base pay can reach up to $18.75 per hour.*Please note that the salary for this position may vary based on experience. Compensation decisions are influenced by various factors, including the minimum qualifications outlined in the job description, the work location, any required travel, and current market conditions. Salary estimates found on external job boards may not accurately reflect the actual pay range for this position. For precise pay range details, please refer to the official job description.Job ResponsibilitiesThe Small Engine Technician will be tasked with diagnosing and repairing a variety of outdoor small engine products, including chainsaws, snowblowers, lawnmowers, UTVs, and ATVs. Providing outstanding customer service is a key aspect of this role.Diagnose and repair small engine outdoor power equipment and recreational vehicles.Deliver exceptional service and enhance the shopping experience for customers.Assist customers with loading and unloading products, locating parts, and addressing inquiries regarding repairs.Document repairs on work orders, track units in the shop, and complete and close out work orders.Assist with warranty claims and ensure timely filing.Communicate with customers regarding the completion dates of their repairs.Participate in training sessions and seminars for repair technicians.Adhere to Loss Prevention and safety policies and procedures.QualificationsTo be considered for this position, candidates must:Be at least 18 years oldBe available to work evenings and at least every other weekendHave prior experience in small engine and/or automotive maintenancePossess customer service experienceHave previous retail experienceExhibit excellent communication skillsEqual Employment Opportunity StatementOur organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that harnesses the skills and talents of all individuals for the benefit of both the employees and the organization. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our aim is to continue being recognized as an employer of choice, having received accolades as a Forbes Best Mid-Sized Company for an impressive seven consecutive years.