Help Desk I Specialist

Be the person who makes someone's day easier.Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for a dependable, people-focused Help Desk I Specialist to join our IT team and provide first-level technical support to employees and users across the organization.This is a great opportunity for someone looking to grow their career in IT while gaining hands-on experience with hardware, software, troubleshooting, and customer support in a fast-paced environment.What You'll DoProvide first-level technical support by phone, email, chat, and ticketing systemsTroubleshoot common hardware, software, password, printer, and connectivity issuesAssist users with Microsoft Office, email, VPN access, and system navigationSet up and configure computers, monitors, peripherals, and user accountsEscalate advanced technical issues to higher-level IT staff when neededDocument issues, resolutions, and support activity accurately in the ticketing systemDeliver friendly, professional customer service with patience and urgencyHelp maintain technology inventory and equipment organizationSupport both onsite and remote employees as neededWhat We're Looking ForStrong communication and customer service skillsBasic understanding of computer systems, networking, and troubleshootingAbility to stay organized and manage multiple requests at oncePositive attitude with a willingness to learn and growAbility to explain technical information in simple, easy-to-understand termsReliable attendance and strong problem-solving skillsPrevious help desk, technical support, customer service, or IT experience is a plusCertifications such as A+, Google IT Support, or similar are helpful but not requiredWhy Join Us?Opportunity to build a long-term career in Information TechnologySupportive team environment with hands-on trainingVariety in your day - no two problems are ever the sameMeaningful work helping employees stay connected and productiveStable organization that values teamwork and reliabilityPreferred QualificationsHigh school diploma or equivalent requiredAssociate degree in Information Technology or related field preferred1+ year of technical support or customer service experience preferredSchedule & Work EnvironmentFull-time positionDay shift with occasional after-hours support as neededApply TodayIf you enjoy technology, helping people, and solving problems, we'd love to hear from you. Whether you're starting your IT career or looking to grow your skills, this role offers the opportunity to make an impact while building valuable experience.