Software Engineer

We’re looking for a Forward Deployed Engineer to own the technical success of key customer accounts. You will partner closely with engineering teams, support production rollouts, troubleshoot complex technical challenges, and ensure customers are getting maximum value from the platform.This is a highly customer-facing technical role where your primary users are developers and engineering teams. If you enjoy solving technical problems, working directly with customers, and influencing product development, this is an excellent opportunity.ResponsibilitiesManage a portfolio of strategic customer accounts and drive successful adoption of the platform.Act as the primary technical point of contact for customers, ensuring issues are resolved efficiently and communication remains clear and proactive.Support customer implementations, deployments, and production rollouts.Identify churn risks early and work proactively to improve product usage, customer satisfaction, and renewal readiness.Partner with the product and engineering teams by surfacing recurring customer challenges, feature requests, and technical opportunities.Help customers troubleshoot complex integration, infrastructure, and AI platform issues.What we’re looking forStrong technical background with experience in AI infrastructure, developer tools, APIs, or cloud platforms.Excellent problem-solving skills with a focus on identifying and resolving root causes.Outstanding customer-facing communication, including clear written and verbal communication.High responsiveness and the ability to manage multiple customer priorities simultaneously.Strong ownership mentality and the ability to work autonomously.A genuine passion for helping developers and technical teams succeed.