Customer Service Representative - Remote

Pay rate: $15/hrWho We AreAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilitiesJob DescriptionSuccessfully complete virtual paid training program which requires passing tests each week.Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistanceProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysWhat We Look For In a CandidateMust be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneSuperb attendance, so you can be there when our customers need usWork At Home RequirementsHigh speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speedWiFi must be turned off at all timesWindows Updates must be currentPrivate and distraction free home work space with the ability to close a door.All Job Offers Are Contingent UponCompletion of drug screenCompletion of background checkCompletion of providing 3 internet speed tests submitted at different times of dayCompletion of providing 3 photos of your work at home space