Pharmacy & Program Manager

Job TypeFull-timeDescriptionPosition SummaryThe Pharmacy Manager serves as the accountable owner of NeighborHealth Center's entire 340B Drug Pricing Program, including entity-owned pharmacy operations, contract pharmacy relationships, financial performance, audit readiness, and regulatory compliance. This role is responsible for end-to-end 340B oversight-ensuring compliance with HRSA regulations and manufacturer requirements-while optimizing program financial sustainability in alignment with the health center's mission. The Pharmacy Manager partners closely with Finance, Quality, Compliance, and clinical leadership and reports to the Chief Medical Officer. The selected candidate is expected to begin in July 2026.Principal Duties and Responsibilities*Participate as an integrated member of the clinical team, collaborating with providers to deliver excellent patient careOversee pharmacy technicians and staffPrepare drugs and execute prescription orders for dispensingOrder pharmacy supplies and control the inventory on a daily basisEnforce best practice protocols when storing prescription drugs and controlled substancesVerify prescription details with the healthcare specialists who prescribed them, when requiredAdvise customers about the recommended use, dosage, and possible side-effects of medicationProvide clinical education to patients within scope of practice, including diabetes educationMaintain an approved drug and controlled substances list and verify expiry datesOversee medication prior authorization and patient assistance programs to ensure patient accessMonitor product displays and shelves, as well as the general appearance of the pharmacyAddress customers' requests and complaintsHire and train new pharmacy employees and schedule shiftsOversee 340B medication delivery and captureSupervise 340B program within the pharmacy and ensure compliance within the statuteContinuously drive productivity of 340B sales and captureKeep current with trends and best practices surrounding the 340B programProvide ongoing training/support to providers & clinical staff on current 340B medication optimizationRequirementsRequired Skills or Abilities*• Demonstrated ability to exercise sound judgment, discretion, initiative, and independent decision-making in support of the health center's mission.• Strong leadership and supervisory skills, including organizing work, delegating effectively, holding staff accountable, and motivating diverse teams to achieve organizational goals.• Excellent interpersonal, communication, and critical-thinking skills, with the ability to build and maintain effective relationships with patients, staff, policy-making bodies, vendors, third-party payers, and the public.• Commitment to equity, inclusion, and advocacy, with the ability to work effectively with individuals from diverse ethnic, cultural, and socioeconomic backgrounds and a passion for serving at-risk populations.• Proven process improvement and change-management skills, including the ability to identify trends, implement improvements, and align departmental processes with organizational objectives.• Strong analytical and administrative skills, including the ability to create and interpret reports, financial statements, spreadsheets, and legal documents.• Proficiency in computer applications and practice management systems, including internet use and Microsoft Outlook, Word, and Excel; ability to accurately document and maintain records.• Ability to understand clinic operations and department interdependencies and adapt to evolving organizational needs.• Ability to develop and maintain effective vendor relationships to support purchasing optimization.• Ability to function effectively in a fast-paced, high-stress environment, manage competing priorities, and work flexible hours as needed to meet organizational demands.• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgroundsRequired Knowledge, Experience, or Licensure/Registration• PharmD degree from an accredited college of pharmacy• Licensed to practice pharmacy in the state of NC• In-depth knowledge of the pharmacological uses and side effects of prescription drugs and controlled substances• Advanced knowledge of protocols regulating the safe storage of prescription drugs and controlled substances• Thorough understanding of how the business side of retail pharmacies operate with regards to insurance billing and reimbursement• Sufficient knowledge of 340B program• Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources• General knowledge of all aspects of the revenue cycle as it pertains to pharmacies• Specific knowledge of finance, marketing, and operations standards in health care• Knowledge of regulatory compliance (e.g., Apexus, OPAIS, HRSA is preferred)• Ability to work onsite Mondays through Fridays• Ability to read, write, speak, and comprehend English fluently• Up-to-date immunizationsPreferred Knowledge, Experience, or Licensure/RegistrationAt least 2 years experience in retail pharmacy managerial roleExperience in 340B is strongly preferredFQHC knowledge and experienceExperience in reviewing third party contractsPhysical requirements of the Job*• Seeing: Must be able to read written and printed material, as well as use computer (excel, word, and outlook), and other office equipment.• Hearing: Must be able to hear well enough to communicate with coworkers and others; Good hearing is necessary to receive detailed information through oral communication and to make fine discriminations in sound• Standing/Walking/Mobility: Must be able to stand for sustained periods of time• Fingering/Grasping/Feeling: This position requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with and performing normal office duties and responsibilities• Carrying or lifting objects up to 20 poundsThis is a full-time, exempt position with an anticipated start date of July 2026.* To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the essential duties of the job.NeighborHealth Center is an Equal Opportunity Employer. NHC is dedicated to building a culturally diverse staff committed to serving a diverse patient population. We encourage applications from women, minority groups, veterans, and people with disabilities.