Account Director

At Talk Shop, we redefine content to help organizations get known and be understood. Our Purpose is to spark meaningful conversations that resonate and endure. Through innovative communication strategies in public relations, corporate communications, and digital, we pave the way for connections that truly matter, fostering relationships that go beyond the ordinary and leave lasting impressions.Talk Shop is an international full-service, integrated communications agency with offices in Canada and the US. We value bright ideas and are always looking for smarter ways to work. Our team is made up of smart, driven, kind people who celebrate each other’s successes and learn from our mistakes. Our employees enjoy perks like flexibility, paid time off for volunteer days, learning and development sessions and competitive pay. Our people have the opportunity to build careers at Talk Shop and we offer mentorship and coaching to support career growth.As a Senior Account Director at Talk Shop, you will play a leadership role across a portfolio of top-tier clients, acting as both a strategic advisor and operational lead. You bring deep expertise in public relations, strong business acumen, and a proven ability to build trust with senior client stakeholders. You will oversee account performance, guide high-level strategy, and ensure exceptional delivery across all client work.You will also lead and mentor a growing team, contribute to business development, and play a key role in shaping the overall success and profitability of the agency. This is a role for someone who thrives in a fast-paced, high-performance environment and is motivated by both client impact and team growth.A day in the life of a Talk Shop Senior Account Director:Lead and manage a portfolio of top-tier clientsProvide senior-level strategic PR counsel across accounts knowing when experienced account leadership is neededBuild and maintain trusted relationships with executive-level client contactsEnsure the highest quality of work is delivered across all accountsOversee account performance, ensuring efficiency and profitabilityAct as final quality control across deliverables and client outputsDrive account consultation and overarching strategyServe as senior consult across a broader portfolio, including previously managed clientsLead and grow existing clients and business suggesting campaign and service opportunities based on their business goalsOversee onboarding of new clients into the portfolioAllocate and manage time dedicated to monthly client consultationPartner with account leads to ensure strategic alignment and account healthParticipate and contribute to bi-weekly management meetingsLead and develop high-performing teamsProvide mentorship, training, and leadership to Account Managers and AssociatesSupport career growth, role satisfaction, and performance management across the teamIdentify and escalate team challenges, providing solutions to leadershipManage team capacity and resourcing, making recommendations for growth or changesModel and reinforce Talk Shop’s culture and leadership standardsSupport business development and agency growthContribute to business development efforts specifically supporting on concepts and aspects of proposal writing and pitching new businessSupport closing and onboarding of new business opportunitiesSupport team recruitment and growthYou are a well connected individual with a deep network of future employees or consultants, and agency partners in markets across the USParticipate in recruitment efforts, including interviewing and hiringHelp identify talent needs and build a strong, scalable teamWhat you’ll bring:5+ years of PR or communications experience, preferably within an agency environment.Proven experience managing senior client relationships is essential, as strategic counsel and customer growth is a core focus of this wrong.Strong business acumen with experience managing account profitability and growthDemonstrated leadership experience with a passion for mentoring and team developmentConfidence in leading high-stakes client conversations and navigating complex challengesTrack record of contributing to business development and revenue growthExceptional communication and presentation skillsStrong organizational and time management abilities in a fast-paced environmentA collaborative mindset and a commitment to team culture and successThe Talk Shop team values humility, ingenuity, humour, and integrity. We think you’ll be a great fit if you are a strategic thinker, a strong leader, and someone who takes pride in delivering exceptional work while supporting the growth of those around you.Total Rewards:Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Salary will be commensurate with experience. In addition, we offer a comprehensive benefits package including health, dental, and wellness programs.After 3 months of employment, the individual will be entitled to Talk Shop’s benefits program, which includes:Enrollment in an extended health, vision/dental plan3 weeks paid vacationAbility to work remoteSick days and personal daysPartial mobile phone reimbursementAnnual performance reviewsHow to Apply:Please apply through the Careers Page on our Website. Click Apply for This Job, complete the form and attach your resume and LinkedIn profile. Talk Shop is committed to having ongoing conversations with candidates and our team to ensure accessibility needs are accommodated. We are dedicated to fostering an inclusive workplace that values diversity in all its forms. We encourage individuals from minority backgrounds to apply for our open positions, as we believe that diverse perspectives drive innovation and success. We are committed to creating a supportive environment where everyone can thrive and contribute to our collective goals. Successful candidates will be contacted and while we appreciate the time required to apply, we ask that no applicants call the office to follow up.Important Notice: Please be aware that Talk Shop Media does not engage with potential candidates via social media platforms or WhatsApp for job-related communications. Any such contact should be considered suspicious and disregarded. All official communications regarding job opportunities will be conducted through established channels, such as email or phone calls from verified Talk Shop Media representatives. Thank you for your understanding.Reports to: Managing DirectorStart date: June 1, 2026