Call Center Customer Support Specialist (Full time)

Get on the CREW!Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with amazing benefits and the best coworkers in Indiana, apply today! Check us out!We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row!Crew Carwash Honored as One of the Best Places to Work in 2024, a Glassdoor Employees' Choice Award Winner - Crew Carwash (click the link to read the news!)The Customer Support Specialist will provide outstanding customer service to both our internal and external customers by efficiently supporting Crew Carwash's key customer loyalty programs and processing customer comments and feedback, while working out of our corporate office in Fishers, IN. This position is a fast-paced, high volume role that offers an outstanding opportunity to gain entry into the Crew Carwash Operations team. This person will maintain a positive attitude while fielding in bound calls, handling any issues related to customer service and support overall account maintenance.Primary ResponsibilitiesThe following responsibilities outline critical aspects of the Customer Support Specialist.Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)Research and resolve customer issues and follow up when necessary and appropriateFulfill requests for information and maintain account changesProcess customer comments and feedbackAgent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or DirectorPerform data entry and database maintenance functionsSet-up and administration of Crew's Fleet ProgramAdministration of Crew's Fundraising ProgramHandle phone and email inquiriesProcess incoming applications & qualify organizations non-profit statusPreparing fundraiser contract & ordering of fundraiser ticketsPrepare online fundraisers & request check for proceeds earnedProcess and ship Book & Gift Card orders placed on website dailyHelp with Front Desk/Receptionist coverageGreet guests & answering main phone lineSort mail, process Corporate & Phone Book/Ticket ordersWhat do we need from you?Proficient use of Microsoft Office products (particularly Excel)Outstanding communication skillsStrong desire to give exemplary service to Crew's internal & external customerWhat Can We Offer You? (get ready because it is a lot!)·Group health, dental and vision planEducation assistance (up to $3,500/year) - Good for undergraduate or graduate studyStudent Loan Payback Program (Up to $1,200/year)401(k) with company matchPTO - Paid time off plan + 6 paid holidays/yearVery structured, formal training at all levelsA uniquely fun and rewarding work environment.Fun & healthy cultureFREE carwashes, naturallyFantastic Tuition Reimbursement and Student Loan Pay Off ProgramCompetitive compensation based on experienceIncredible trainingGrowth potentialEmployee recognition and appreciation eventsA position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and team members!EOE/DFWP/ADASounds too good to be true right? Well, you will never know if you don't apply!We simply can't wait to meet you and for you to find out what you're missing in a career. Our recruiting team is ready to share the Crew Culture with you!