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Client Relationship Consultant/401(k) Specialist

TownebankHenrico, VAMay 17th, 2026
Essential ResponsibilitiesPossess a thorough understanding of the retirement plans industry, including strong knowledge of 401(k) plan rules, ERISA regulations, and IRS guidelinesHave a thorough understanding of investment products and servicesProvide enrollment, transition, education, quarterly and annual meetings with plan sponsors, and their employeesDevelop and maintain relationships with plan sponsors, 401(K) providers, third party administrators and financial advisors: maintaining regular communication with eachAssist with the development of Investment Policy Statements, Investment Review Checklists and ERISA 404(c) ChecklistsAdhere to all compliance standards as required by broker-dealerCreate and maintain records and filesMaintain databases and create reports using portfolio software programsAssist financial advisors with marketing efforts including seminars, etc.Train other service associates when neededCrosstrain on other operational functions and performs back-up in these areas as neededProcess and follow-up on client documentation for proper maintenance of accountsResponsible for entering plan activity in the RJ CRM systemAdheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).Other duties as assigned.Minimum Required Skills & CompetenciesSeries SIE/7, and 66 (or equivalent), Life Insurance license, or ability to obtain within six months of hirePrevious experience providing retirement plan consulting in either a brokerage firm, the investment division of a financial institution or an investment advisory practiceStrong educational background or equivalent professional experience conducive to providing advice and analyzing investment portfoliosGeneral computer skills to include competence in Windows and MS OutlookHigh School graduate or equivalentRegular attendance is requiredMust project an excellent customer service attitudeGood interpersonal skills to deal with clients, financial advisors and other staffStrong written and verbal communication skills sufficient to deal with financial advisors, clients and other staffProfessional and pleasant appearance and demeanor to work with clientsAbility to work under pressure and meet daily deadlinesAbility to work independentlyGood organizational skills to be able to prioritize tasksGood analytical skills to be able to research account informationMathematical abilities sufficient to process account and transaction informationAbility to operate general office equipment (copier, fax, etc.)Desired Skills & CompetenciesClean compliance record, such as on http://brokercheck.finra.org/Complete competence in Microsoft Word, Excel, OutlookAt least 5 years securities/retirement plan industry or related work experience preferredRecognized professional retirement plan designation such as Chartered Retirement Plan Specialist (CRPS), Accredited Investment Fiduciary (AIF®) or Certified Employee Benefit Specialist (CEBS) Physical RequirementsExpress or exchange ideas by means of the spoken word via email and verbally.Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.Not substantially exposed to adverse environmental conditions.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.