Vendor Relationship Representative II

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Vendor Relationship Representative supports the Exteriors department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision. This is a full time, hybrid role with 2 to 3 days in our Chicago office, located at 203 N. LaSalle Street, based on business needs.What You'll Do:Develop and maintain positive vendor relations to ensure superior customer satisfactionReceive and handle customer calls and email requests for servicesManage the scheduling and completion of all services assigned by customersManage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiriesIdentify, research and resolve customer issues using the company's web-based systems and databasesSource new vendors to perform required services, as neededResolve or escalate all disputes or un-satisfied service confirmationsMaintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationshipProvide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customersProvide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-personEnter information into our database and ensure consistency and accuracyBe able to educate clients on the benefits of the Lessen service offeringResolve most/all client and Affiliate issues without escalationRemain on the queue and address all requestsProvide creative solutions to meet client needs and maximize valueContribute to special projects and continuous improvement initiatives, as requested by Operation's management or the clientProvide management with recommendations to changes in procedures, as neededYou Should Have:Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook3+ years work experienceAccount Management experience a plusCompensation:* $20.00 an hour* Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.#IND1Why Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.