Associate Customer Success Manager (Remote, US) Remote - US

Associate Customer Success Manager (Remote, US)Remote - USWhy You'll Love This Role: As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion.You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business.You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results.This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.What You'll Be Doing:Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomesProactively engage customers through calls, meetings, and scaled campaigns to drive value and momentumMonitor health signals, usage data, and renewal indicators to prioritize the highest-impact actionsLead renewal strategy and execution, reducing risk and securing long-term partnershipsIdentify and drive expansion opportunities in partnership with SalesRun efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impactConduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partnerSolve root causes of customer challenges rather than addressing surface-level symptomsMaintain accurate forecasting, planning, and execution tracking in our systemsLeverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherenceContinuously seek feedback and improve your approach to raise the bar on performance and outcomesAbout You:2+ years of experience managing a large or high-volume portfolio of accountsProven success owning renewals, retention, or expansion targetsComfortable making frequent proactive calls and running many customer conversations weeklyStrong prioritization skills and ability to manage 150–300 accounts effectivelyData-driven and outcomes-focused; you measure success and adjust quicklyExperience with scalable or tech-touch customer motionsDirect, clear communicator who builds trust quicklyNaturally takes ownership and follows through on commitmentsProactively seeks feedback and continuously improvesSkilled at diagnosing root causes and solving problems independentlyTrack record of meeting or exceeding goals/OKRsExperience with Gong, Salesloft, Salesforce, or similar tools is a plusBackground in education is a plus but not requiredAll offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.Why You’ll Love Working At Newsela:Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.About Newsela:Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits.Base Compensation Range$55,000 - $62,500 USDFinal compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation.On-Target Earnings (OTE) Range$65,000 - $72,500 USDCreate a Job AlertInterested in building your career at Newsela? Get future opportunities sent straight to your email.Create alertApply for this jobindicates a required fieldFirst Name*Last Name*Preferred First NameEmail*PhoneCountry*Phone*244 results foundNo results foundAfghanistan+93Åland Islands+358Albania+355Algeria+213American Samoa+1Andorra+376Angola+244Anguilla+1Antigua & Barbuda+1Argentina+54Armenia+374Aruba+297Ascension Island+247Australia+61Austria+43Azerbaijan+994Bahamas+1Bahrain+973Bangladesh+880Barbados+1Belarus+375Belgium+32Belize+501Benin+229Bermuda+1Bhutan+975Bolivia+591Bosnia & Herzegovina+387Botswana+267Brazil+55British Indian Ocean Territory+246British Virgin Islands+1Brunei+673Bulgaria+359Burkina Faso+226Burundi+257Cambodia+855Cameroon+237Canada+1Cape Verde+238Caribbean Netherlands+599Cayman Islands+1Central African Republic+236Chad+235Chile+56China+86Christmas Island+61Cocos (Keeling) Islands+61Colombia+57Comoros+269Congo - Brazzaville+242Congo - Kinshasa+243Cook Islands+682Costa Rica+506Côte d’Ivoire+225Croatia+385Cuba+53Curaçao+599Cyprus+357Czechia+420Denmark+45Djibouti+253Dominica+1Dominican Republic+1Ecuador+593Egypt+20El Salvador+503Equatorial Guinea+240Eritrea+291Estonia+372Eswatini+268Ethiopia+251Falkland Islands+500Faroe Islands+298Fiji+679Finland+358France+33French Guiana+594French Polynesia+689Gabon+241Gambia+220Georgia+995Germany+49Ghana+233Gibraltar+350Greece+30Greenland+299Grenada+1Guadeloupe+590Guam+1Guatemala+502Guernsey+44Guinea+224Guinea-Bissau+245Guyana+592Haiti+509Honduras+504Hong Kong SAR China+852Hungary+36Iceland+354India+91Indonesia+62Iran+98Iraq+964Ireland+353Isle of Man+44Israel+972Italy+39Jamaica+1Japan+81Jersey+44Jordan+962Kazakhstan+7Kenya+254Kiribati+686Kosovo+383Kuwait+965Kyrgyzstan+996Laos+856Latvia+371Lebanon+961Lesotho+266Liberia+231Libya+218Liechtenstein+423Lithuania+370Luxembourg+352Macao SAR China+853Madagascar+261Malawi+265Malaysia+60Maldives+960Mali+223Malta+356Marshall Islands+692Martinique+596Mauritania+222Mauritius+230Mayotte+262Mexico+52Micronesia+691Moldova+373Monaco+377Mongolia+976Montenegro+382Montserrat+1Morocco+212Mozambique+258Myanmar (Burma)+95Namibia+264Nauru+674Nepal+977Netherlands+31New Caledonia+687New Zealand+64Nicaragua+505Niger+227Nigeria+234Niue+683Norfolk Island+672North Korea+850North Macedonia+389Northern Mariana Islands+1Norway+47Oman+968Pakistan+92Palau+680Palestinian Territories+970Panama+507Papua New Guinea+675Paraguay+595Peru+51Philippines+63Poland+48Portugal+351Puerto Rico+1Qatar+974Réunion+262Romania+40Russia+7Rwanda+250Samoa+685San Marino+378São Tomé & Príncipe+239Saudi Arabia+966Senegal+221Serbia+381Seychelles+248Sierra Leone+232Singapore+65Sint Maarten+1Slovakia+421Slovenia+386Solomon Islands+677Somalia+252South Africa+27South Korea+82South Sudan+211Spain+34Sri Lanka+94St. Barthélemy+590St. Helena+290St. Kitts & Nevis+1St. Lucia+1St. Martin+590St. Pierre & Miquelon+508St. Vincent & Grenadines+1Sudan+249Suriname+597Svalbard & Jan Mayen+47Sweden+46Switzerland+41Syria+963Taiwan+886Tajikistan+992Tanzania+255Thailand+66Timor-Leste+670Togo+228Tokelau+690Tonga+676Trinidad & Tobago+1Tunisia+216Turkey+90Turkmenistan+993Turks & Caicos Islands+1Tuvalu+688U.S. Virgin Islands+1Uganda+256Ukraine+380United Arab Emirates+971United Kingdom+44United States+1Uruguay+598Uzbekistan+998Vanuatu+678Vatican City+39Venezuela+58Vietnam+84Wallis & Futuna+681Western Sahara+212Yemen+967Zambia+260Zimbabwe+263Location (City)*Resume/CV*AttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfPreferred First NamePreferred Pronouns*LinkedIn Profile *What is your permanent work location? *Select...Please confirm what time zone you are located in. *Are you legally authorized to work in the U.S.?*Select...Do you now or in the future require immigration sponsorship.*Select...Do your compensation expectations align with the posted range? (Base compensation)*Select...What are your base compensation expectations for this position? *Please use full numbers $00,000 - $000,000If you would like to, please provide any additional details about compensation expectations here.When is the earliest you could start in this role?*How did you hear about this job?*I am a currently an employee or contractor of Newsela. *Select...I am a former employee of Newsela. *Select...I am, or was in the past, a customer of Newsela.*Select...Website