Forward Deployed Engineer
Role OverviewWe are hiring a Forward Deployed Engineer to join our Professional Services team, embedding directly with Campfire's enterprise and mid-market customers to build, configure, and ship the technical solutions that get them live and successful on our platform. This is a hands-on, customer-facing engineering role — you will spend as much time in a customer's data and systems as you do writing code, translating complex business requirements into working integrations and configurations under real deadlines.This is not a back-office engineering role. You will be the technical face of Campfire in the room with customer engineering and IT teams, building solutions that hold up in production.The ideal candidate is comfortable with:Writing production-quality code directly in customer environments, often under tight timelinesComplex data integrations (ERP, CRM, data warehouses)Ambiguous, evolving requirements that shift as you learn a customer's environmentBeing the technical face of Campfire to customer engineering and IT teamsBalancing hands-on building with clear technical communication to non-technical stakeholdersResponsibilities:Customer Implementation & IntegrationBuild custom integrations, scripts, and configurations to connect Campfire with customer ERP, CRM, and other systemsLead technical discovery with customer engineering and IT teams to scope integration requirementsMigrate and validate customer data into Campfire, ensuring accuracy and completenessDebug and resolve technical issues that arise during implementation, in real timeSolution Design & DeliveryTranslate ambiguous or evolving customer requirements into scoped, deliverable technical solutionsPartner with Technical Account Managers and Professional Services leads to define implementation plans and timelinesBuild reusable tools, scripts, and accelerators that speed up future implementationsMake pragmatic build-vs-configure tradeoffs to hit customer go-live datesTechnical Customer EngagementServe as the primary technical point of contact for customers during implementationExplain technical tradeoffs and solutions clearly to both technical and non-technical stakeholdersBuild trust with customer engineering and IT teams through responsiveness and technical credibilityRepresent the customer's technical environment and constraints back to Campfire's Product and Engineering teamsInternal Collaboration & Product FeedbackAct as a bridge between the field and Campfire's core Engineering and Product teamsSurface recurring integration patterns, product gaps, and technical debt to inform the roadmapContribute to internal documentation, playbooks, and reusable implementation frameworksSupport Sales and Solution Consulting with technical scoping during the pre-sale process, as neededWhat Success Looks LikeCustomers go live on time, with integrations that work reliably in productionCustomer engineering and IT teams view you as a trusted, credible technical partnerImplementation patterns and tools you build get reused across future customer engagementsProduct and Engineering gain clear, actionable feedback from real customer environmentsProfessional Services engagements are technically sound and set customers up for long-term successNice-to-Have / Preferred ExperienceExperience in a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer roleExperience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce)Experience working directly with enterprise customers under live deadlinesBackground in manufacturing, automotive, or supply chain softwareComfort working independently, on-site or remote, embedded with customer teamsTechnical SkillsStrong proficiency in programming language(s) — e.g., Python, JavaScript/TypeScript, SQLExperience with API-based integrations and data pipelinesFamiliarity with cloud infrastructure (AWS/Azure/GCP)Strong debugging and troubleshooting skills in unfamiliar codebases and environmentsEducational ExperienceBachelor's degree in Computer Science, Engineering, or a related field preferred; equivalent practical experience considered