Customer Service Specialist (Remote)

Job Overview We are hiring motivated, people-focused professionals to join our growing remote team. In this role, you will assist individuals and families who have requested information about benefit programs, guiding them through available options via virtual meetings and online tools.This position is ideal for individuals who value clear communication, consistency, and delivering a professional, positive experience while working from home.About the Organization Our organization has supported working professionals and union-affiliated members across North America for over six decades. We partner with thousands of unions, associations, and professional groups to provide long-term benefit solutions when traditional employer benefits change, reduce, or end due to retirement or career transitions.Built on integrity, transparency, and financial stability, we prioritize training, advancement, and leadership development—supporting team members in building sustainable, long-term careers.Key Responsibilities Communicate with individuals who have requested additional informationSchedule and conduct virtual meetings and online presentationsClearly explain program options using video conferencing platformsAssist with digital applications and required documentationAccurately enter and maintain records in internal systemsFollow quality assurance and compliance standardsParticipate in ongoing training, coaching, and leadership developmentCompensation & Benefits Weekly compensation with performance-based bonusesFully remote, work-from-home positionFlexible scheduling optionsResidual income opportunitiesComprehensive health benefitsOne-on-one onboarding and ongoing mentorshipEligibility for annual performance-based incentive and travel programsSupportive, growth-oriented team environmentQualifications Strong verbal and written communication skillsExcellent organizational and time-management abilitiesSelf-motivated and dependableMust be at least 18 years of ageHigh school diploma or equivalent required (post-secondary education considered an asset)Previous experience in customer service, sales, retail, or call centers is beneficial but not requiredPowered by JazzHR