Customer Success Account Manager

Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.____________________________________________________________What You'll DoRefine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviewsPartner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunitiesLead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boardsCollaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations.Provide customer-driven feedback on product enhancements and feature requestsWilling to travel within the US for on-site customer meetings, training sessions, and key industry eventsWhat You HaveBS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network SystemsAt least five (5) years of experience working within a Sales Engineering or Customer Success roleDemonstrated success building executive relationships and driving strategic account planningBroad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformationExperience managing complex customer lifecycles from onboarding through renewal and expansionDemonstrated ability to be consultative, proactive, and outcome focused____________________________________________________________Disclaimer: Calyptus uses an automated assessment tool that scores applicants.Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.