41-2011.00

Category/Area of Expertise: Retail OperationsJob Requisition: 484947Address: USA-SC-Bishopville-517 S MainStore Code: Store 00398 Front End (7209613)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standardsaccording to Front End Standard Practice Manual, maximizing sales through excellent customer service.DUTIES AND RESPONSIBILITIESSmile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experienceGreet each customer and uses his or her name whenever possibleUnload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items togetherCheck the bottom of every cart and under all baby seats for items before completing an orderFollow correct bagging procedures for the correct use of bags by typeScan customers' order and handles the payment transaction, per standard practiceAvoid personal conversations with other associates when customers are presentFollow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchersFollow procedures for refunds and error correctionMake every attempt to maintain accurate cash controlFollow procedures and performs overridesIdentify customers needing assistance and offers to take the customer's order to their carMaintain alertness and calls for assistance when needed to service customers per service standardsCheck prices quickly and accuratelyIs courteous and helpful to other associatesWear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress codeRetrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practiceEnsure work station and front end area of the store has a neat and clean presentationReport any register malfunction to the Customer Service Manager or MODEnsure the MVP savings center KIOSK is filled with paper and properly workingAdhere to all company guidelines, policies and standard practicesObserve and correct all unsafe conditions that could cause associate or customer accidentsNotify QA of any cleaning issues or maintenance required on front endSuccessfully complete computer based training (CBT) and training aid courses