Collections Associate

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleCollections AssociateAbout Your RoleYou will be responsible for collections, via inbound and outbound dialing of unpaid consumer debt in a call center environment.You will assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. You will collect accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective as well as utilize skip-tracing tools to obtain up-to-date customer information.You will provide daily coverage of all accounts until payment arrangements have been made and detail all discussions and actions in collections system or database.This posting is for 23 existing vacancies for our Card Services, Accounts Receivable and Alternative Payments teams.What You'll DoWork to establish rapport to overcome objections and negotiate payment of the debt.Detail all discussions and actions in the collections system or database, confirm payment, and finalize the call.Ensure successful and timely completion of assigned cases.Clearly detail issues for resolution.Experience You'll Need To HaveHigh School Diploma/GEDMinimum 6 months collections and/or customer service experience.Prior experience working in call center environment.Experience That Would Be Great To HaveKnowledge of collections regulations including the Fair Debt Collection Practices Act.Prior skip tracing experience.Experience with CUBS System (Noble Dialer).Prior experience in bank, credit card, mortgage, medical and/or consumer collections.Prior B2B experienceHow You’ll WorkThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.SponsorshipYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.Benefits At FiservFuel Your Life program to support physical, financial, social, and emotional well-beingPaid holidays and generous time away policiesNo-cost mental health support through Employee Assistance ProgramsLiving Proof program to recognize your peers’ extra effort with points used for rewardsEight Employee Resource Groups to foster a collaborative cultureUnparalleled professional growth with training, development, and internal mobility opportunitiesRetirement planning and discounted shares with the Employee Stock Purchase PlanMedical, dental, vision, life, and disability insurance options available day oneTuition assistance and reimbursement programPaid parental, caregiver, and military leaveThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank You For Considering Employment With Fiserv. PleaseApply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our Commitment To Equal OpportunityFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.Note To AgenciesFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning About Fake Job PostsPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.