Senior Director, Revenue Operations

Senior Director, Revenue OperationsNeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks. We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem. The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. We're seeking a strategic Senior Director of Revenue Operations to architect and scale our commercial engine, helping fuel our rapid growth as the leader in integrated behavioral health technology. You'll be the operational architect behind our revenue growth, building intelligent systems and processes that enable our go-to-market teams to sell effectively and efficiently across providers, payors, and government agencies. You'll own building and refining the operational infrastructure that drives commercial success. This means designing deal desk processes that handle the unique complexities of healthcare purchasing cycles with a very broad solution footprint. You'll build automation frameworks that eliminate friction from commercial workflows and leverage AI and modern tools to create competitive advantages in pipeline prediction, proposal generation, intelligent routing, and real-time deal visibility. You'll partner with Sales, Marketing, Customer Success, Product, and Finance leadership to ensure seamless processes across the customer journey. Your role is translating complex business requirements into scalable operational solutions while maintaining flexibility for different buyer personas and procurement processes across our diverse healthcare customer base. You will partner with commercial leadership and finance to establish quotas and administer and refine incentive programs You'll support optimizing commercial capacity - market segmentation, territory design and data driven account prioritization 8+ years in revenue operations, sales operations, or commercial operations roles 5+ years working with healthcare buyers (providers, payers, government agencies) in SaaS and/or technology enabled services Experience working in early/growth stage businesses Proven track record building and scaling deal desk functions including approval workflows, pricing governance, and exception management Expert-level knowledge of modern revenue tech stacks (Salesforce, Gong/Clari, others TBD) Extensive experience implementing AI-powered tools and automation to improve commercial outcomes Strong analytical capabilities: building models, creating executive dashboards, and uncovering actionable insights Experience with complex healthcare deal structures including multi-year commitments and diverse payment models Bachelor's degree required; MBA or relevant advanced degree preferred Comfort with AI tools and a genuine curiosity about how emerging technology can be applied to do better, faster work This position will require you to be able to travel to the office, located at 1601 Market St, Ste 1500, Philadelphia, PA 19103, at least 20% of the time. Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages. NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization all team members shall: Act in accordance with NeuroFlow's Information Security Policies. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. Report security events or other risks to the organization Execute organizational security processes or activities Perform security responsibilities that defined and communicated for their role Be responsible for their actions regarding the security of organization