Tech Support Analyst

Title: Tech Support AnalystJob Type: ContractContract Length: 6 monthsPay Range: $40–50/hrStart Date: ASAPLocation: On-Site (5 days per week) - San Francisco, CAAbout The OpportunityOur client, a leader in Professional Services, is looking for a skilled Tech Support Analyst to join their team for a long-term engagement. This project involves providing critical hands-on Tier 1 and Tier 2 desktop support for their San Francisco office, ensuring a high-quality end-user experience through responsive, customer-focused IT services. This role will serve as the primary local point of contact for desktop, collaboration, and conference room technology support. This is a high-impact role that requires a service-oriented professional who is comfortable working directly with associates in a fast-paced environment and can deliver results quickly.Key Responsibilities & DeliverablesThis role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:Desktop and Hardware Support: Provide hands-on Tier 1 and Tier 2 desktop support for Windows and macOS environments, diagnosing and resolving hardware, software, and connectivity issues.Service Management: Log, track, and manage all incidents and requests using a ticketing system (e.g., ServiceNow), escalating issues appropriately while maintaining ownership through resolution.Collaboration Tools Expertise: Deliver comprehensive application support for Microsoft 365 (including Outlook, SharePoint, OneDrive, and Teams) and provide support for Atlassian Confluence, including administration, permissions, and general platform assistance.On-site AV and Meeting Support: Deliver on-site video conference support, including meeting setup, troubleshooting, and maintenance for conference room AV equipment.User Lifecycle Management: Participate in onboarding and offboarding activities, including workstation setup, equipment refreshes, user account setup, access requests, and password resets.Required Skills & Experience:We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:Proven experience (3+ years) in an IT Support or Desktop Support role.Deep expertise in providing Tier 1 and Tier 2 support for both Windows and macOS environments.Strong hands-on proficiency in supporting Microsoft 365 applications (Outlook, SharePoint, OneDrive, Teams).Required experience with Atlassian Confluence (administration, permissions, and general platform support).Demonstrated ability to provide exceptional customer service and strong verbal communication skills to partner with end users.Experience with incident logging and tracking using a modern ticketing system (e.g., ServiceNow).Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.Strong communication skills to provide clear and concise status updates to the project team.