Continuous Improvement Manager - WorkMarket

Product And Operations ManagerWe are seeking someone who has experience and a passion for all things product and operations with strong analytical abilities and a continuous improvement mindset to support WorkMarket by ADP. This role sits at the intersection of operations, product, and customer experience, leading high-impact initiatives and process improvements. The ideal candidate brings a strong blend of project management, operational expertise, and customer-centric thinking with track record of being successful with minimal guidance.ResponsibilitiesProject & Initiative ManagementLead cross-functional projects from initiation through execution and post-launch evaluationPartner with stakeholders from the Product, Engineering, Sales, Implementation, and Client Experience teams to manage end-to-end rollout of new features and enhancementsManage dependencies, risks, and stakeholder expectations across multiple concurrent initiativesSupport product release enablement plans for the customer-facing teams (e.g., Sales, Implementation, Client Experience)Ensure organizational readiness through coordinating training, documentation, and internal and external communicationsContinuous Improvement & OperationsServe as the bridge between product teams and customer-facing teams to ensure alignment and feedback loops to improve customer experienceAnalyze workflows, systems, and processes to uncover inefficiencies and implement data-driven, sustainable solutions to support the business and customer-facing teamsPresents findings, insights, and proposals in a clear and actionable mannerRecords & Vendor ManagementServe as the point of contact for maintaining and tracking vendor relationships and record managementControls and Business Security:Serve as the point of contact and coordinator for the SOC 2 (System and Organization Controls 2) auditCoordinate all audit activities, including control walkthroughs and testingServe as business liaison to the ADP SOC PMO ensuring quarterly tasks are completed in a timely mannerReview controls regularly to determine if enhancements are necessary as technology, business processes and control owners changeServe as the Local Business Security Champion (LBSC) managing Business Security Incident (BSI) response and remediation activities for the productRequirements5+ years of relevant experience in operations, program/project management, or product management within a SaaS or technology environmentAbility to influence stakeholders and communicate with clarity across different audiencesWorks independently, exercises sound judgmentExperience supporting or partnering with customer-facing teams (e.g., Sales, Implementation, Client Experience)Excellent analytical, problem-solving, and communications skillsKey Competencies:Strategic thinking with strong execution skillsOperational rigor and attention to detailInterest in product and understanding how it operatesAbility to influence without authority across cross-functional teamsCustomer-first mindsetAdaptability in a fast-paced, evolving environment