Utility Clerk

Role and Responsibilities: Trained in various Customer Service departments and the Call Center to fill-in for absent employees or to assist during peak periods. Performs the duties of paying and receiving teller: cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks; completes CTRs as needed; takes check orders; and performs Visa/Master Card cash advances for customers. Performs the duties of Customer Service representatives: opens new accounts, monitors check orders, and cross-sells all accounts offered by the bank, assist customers with IRAs and IRA questions and with account inquiries, comply with CIP requirements, and orders ATM cards. Backs up the Switchboard Operator and Call Center employees. Adapts to flexible scheduling. Has prompt and regular attendance. Completes training as needed. Has helpful attitude with co-workers and customers. Strives to improve the efficiency in his/her work area through cost savings. Performs other duties assigned by supervisor. Adheres to IT Program including IT Security Policy and completes required IT training. Qualifications and Education Requirements High school diploma or equivalent Preferred Skills: Excellent verbal and written communication skills Tact and public relations expertise Proficient with Microsoft Office, Vertex, calculator, and PC Ability to adapt to flexible work schedule