Customer Solutions Architect (CSA) - Wholesale Legacy Voice

Customer Solutions Architect (CSA)We are seeking a Customer Solutions Architect to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and drive success and experience post-sales. As a trusted advisor, you combine technical expertise with a consultative, customer-first approach—simplifying complex solutions and translating them into real business value. You partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.What You'll DoEnd-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiencesSales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisorCustomer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunitiesQualifications3–7+ years of experience in telecommunications or technical pre-salesStrong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutionsPreferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environmentsExpertise in the Following Core AreasData Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, wavelength, and WAN technologiesVoice: Strong background in SIP, VoIP, trunking, toll free, and SMS messagingWireless: Proficient with wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystemsExperience working with or integrating RESTful APIsUnderstanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)The Soft SkillsCustomer-Focused Mindset: Passion for building lasting relationships and consistently putting the customer first in all solutioning and interactionsConsultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narrativesBilingual Excellence: Fluency in both English and French is required/preferredJ-18808-Ljbffr