Deli Clerk - BU

Job DetailsDescriptionESSENTIAL FUNCTIONSCustomer ExperienceProvide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workersGreet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standardsEnsure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experienceMaintain a calm and friendly demeanor with all customers and employees/co-workers in all situationsInvestigate and respond to customer questions and requests promptly; escalate to appropriate member of management if unable to resolve directlyDepartment OperationsFollow established procedures to prepare hot and cold beverages, hot and cold sandwiches, wraps, salad dressings, dips, spreads, and other items that can be made in the service area per shift and station duties and as assigned by Sr. Clerk and department managementFollow established procedures using proper sanitation and food handling to safely perform service production using the correct equipment; grab and go, cutting, wrapping, weighing, and packaging and pricingUnderstands food allergies and special diets and able to assist customers in selecting appropriate foods and productsAesthetically merchandise and stock cases, shelves, and displays with fresh, high-quality productEnsure all prepared foods hot and cold self-service and full-service cases are clean, stocked, rotated, and appealing to customers during entire shift per department standardsPull expired product based on sell-by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheetReceive and process special ordersCheck special orders board at the beginning of each shift and ensure that correct preparation and production are completed to fulfill orders timelyAs delegated by department supervisor, assists in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasksParticipates in cross-training by helping to train others on clerk position job functions and by learning to perform the job functions of other positions within your departmentMaintain a clean and organized workstation throughout the shiftWash dishware manually and through dish/sanitizer machine, following department and food safety procedures in production areasMaintain dishwashing station and equipment in good condition and working orderMaintain department appearance, keeping the prepared foods areas clean, orderly, and organized including wiping down hot and cold self-serve and full-service cases, regularly face grab and go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep the floors clear of debris, sweep/spot mop, dust, empty compost, trash, and recycling as neededMaintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventoryReceive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established proceduresLearn to place orders from suppliers; place orders as assigned by supervisorPerform all tasks, according to department procedure, accurately, efficiently, and free of errorsPerform tasks consistently at an acceptable rate and quality, as outlined by department supervisorOrganize time efficiently, prioritize, maintain focus, and stay productiveAchieve established goals and expected results for the departmentBecome familiar with the products we carry throughout all departments and where they are located throughout the storeAnswer phones, routing calls to appropriate staff and taking messages as neededDevelop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficientlyRegularly check mailbox and/or email for important company communications and review posted memosAssist in other departments, inventory counts, store-wide cleaning, and perform all other duties, as assignedSanitation & SafetyFollow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food CodeCommunicate and document any equipment maintenance and/or safety concerns to department managementRequired CompetenciesOutstanding customer service and communication skillsExcellent communication skills and willingness to work as part of a team; ability to communicate effectivelyKnowledge and experience working in food servicePossesses SERV Safe or Food Handlers certification, or able to obtain within first month of employmentAbility to work accurately and quickly in a fast-paced deli and bakery environment to meet timelines and goalsAbility to operate all equipment necessary to perform the jobKnowledge and ability to work all service shifts, as neededAbility to read and comprehend instructions and recipes; knowledge and understanding of dietary and measurement abbreviationsAnalytical ability and proficiency in mathAbility to understand and adhere to all organizational and department rules, policies, and procedures, including those listed in the employee handbook, CBA, and Health and Safety guidelinesAbility to work on a variety of tasks simultaneously, prioritize and remain flexibleWorks well independently but able to work closely and cooperatively with othersStrong attention to detail and organizational skillsKnowledge of natural foods industryDisseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely mannerCan accept feedback openly without defensivenessAccepts direction willingly and follows through with delegated tasksWilling to accept and adapt to changeMaintain positive relationships with outside professionals and vendorsMaintain confidentialityAbility to approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiativesWORK ENVIRONMENT AND PHYSICAL REQUIRMENTSPhysical RequirementsStand and walk for extended periods of timeAbility to work at a fast paceBend and stoop to grasp objects and climb up and down laddersBend and twist neck and waist, reach above and below shoulders and squatBend and lift loads, not to exceed 75 poundsRepetitive use of hands for grasping, pushing, pulling, and fine manipulationWork EnvironmentFast paced deli and bakery production areas, retail floor and environment. At times may work with or near moving mechanical parts (i.e., slicer, juicer, food processor, dish machine, baler, dock equipment), in high precarious places (i.e., ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to production equipment, computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.Customary Work ScheduleThis position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time and appropriately uniformed.Important Disclaimer NoticeThe job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.