Senior Fraud Operations Analyst (Americas)

About The RoleShopify's Trust team develops solutions to prevent, detect and mitigate bad actors as well as developing tooling to scale and streamline complex workflows. Our mandate is challenging, varied, and constantly evolving.We are looking to add a Senior Fraud Analyst to join our Trust team. As a subject matter expert on all things merchant fraud, you will identify fraud vectors and detect high risk patterns of behavior and keep up to date on emerging trends and industry best practices. You will play a key role in shaping Shopify’s fraud-related policies and monitoring efforts to create a trustworthy product and mitigate financial losses.Responsibilities:Use data to investigate new risk patterns and translate findings into repeatable, scalable solutions.Partner with product, engineering, and data teams to translate fraud insights into technical requirements and automated solutions.Share regular updates, insights, and knowledge with fraud operations teams and cross-functional partners.Mentor team members, maintain playbooks and documentation, and raise the bar for fraud analysis across Shopify.Identify and address gaps in reporting, dashboards, and operational tooling.Own and oversee merchant fraud investigations and conduct deep-dive analyses on complex, high-exposure fraud schemes.Identify and develop fraud detection measures and mitigation strategies that balance fraud prevention with merchant friction and business growth.Monitor and analyze internal and external fraud trends to anticipate emerging threats.QualificationsMust have substantial experience in merchant fraud analysis specifically within the payments processing and ecommerce sectors. Familiarity with the unique challenges and fraud patterns in these industries is essential.In-depth knowledge of merchant fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks.Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate merchants.Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language.You have a proven track record in comprehensive case studies and risk evaluations.Comfort with ambiguity and obscurity. We’re operating in uncharted waters and the existing frameworks aren’t always applicable.A self-starter comfortable working with remote teams and in a highly independent role.Bonus ExperienceStrong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems.Proven collaboration skills with Product, Engineering, and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects.Proficiency in SQL with a demonstrated ability to leverage data analytics to influence business decisions.Experience with fraud prevention in Banking as a Service (BaaS) environments or in financial crime analysis.The right person for this role will have significant experience in both ecommerce fraud and financial risk assessment. You should have a proven track record of solving ambiguous problems and getting shit done at scale. An entrepreneurial spirit and ability to thrive in a startup environment are non-negotiables.About ShopifyOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:Care deeply about what you do and about making commerce better for everyoneExcel by seeking professional and personal hypergrowthKeep up with an unrelenting pace (the week, not the quarter)Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) changeBring critical thought and opinionPut AI agents and tools to work on the tasks they're built for, and focus on the work only humans can doEmbrace differences and disagreement to get shit done and move forwardWork digital-first for your daily workWe may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.