Product Support Sales Representative

Date Posted: May 06 2026 00:00 McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Sales Representative . Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field role focused on using technology to maximize machine performance and customer growth. What will you do:• Utilize John Deere data, telematics, and CRM to identify opportunities.• Develop customer relationships to prevent downtime and solve issues. • Promote parts and service, fostering growth in our Eastern Tennessee area.• Actively manage the product support process for high satisfaction Essential Duties and Responsibilities (not in order of priority):• External (Customer Focused) sales/support position. • Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives. • Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department • Fully utilize McCoy's customer relationship management (CRM) • Actively promote Preventative Maintenance Contracts (PM's) or Total Maintenance and Repair Contracts (TMR's) • Provide customer training, follow up calls and create customer digital partnerships. • Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises. • Perform other duties as assigned. • Maintain regular onsite attendance as required by your supervisor. Education, Skills & Knowledge Preferred:• Heavy Equipment experience in necessary. • Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline. • Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience. • Demonstrated sales and marketing skill. Understanding of the principles, apply the information to complex situations, develop new applications and provide expert support for other practitioners. • Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively. • Ability to travel up to 90% of the time with in your AOR, some overnight stays included. Benefits:• Paid Time Off-80 Hours in the first year! • Competitive salary plus commission • Company vehicle (truck) and gas card • 6 Company Paid Holidays • $1500 Employee referral program • Medical, Dental, Vision, Short and Long-Term Disability Insurance. • 401K with Employer match. • $50,000 company paid Life Insurance Policy. • Remote position - working 1 day per week in hired dealership. • Family Owned • Supportive Management team and opportunities for advancement. • Excellence Rewarded • Ability to thrive in the McCoy Construction & Forestry Culture • Planned work schedule. • Meaningful work Here is What You Will Learn:• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development. What Makes Us Different?• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.