Manager, Observability Architects | West Coast | Remote

For our client, we are seeking a Manager Observability Architects | West Coast | Remote to join the team of a leader in the Technical Services space. This role will drive marketing initiatives focused on growth, customer acquisition, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a Technical Services environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $235,000 – $286,000 annuallyResponsibilities Recruit, mentor, and ramp a diverse team of Observability Architects Collaborate with Engagement Management to create customer lifecycle frameworks Lead with a servant-based and player/coach approach Drive customer retention and expansion initiatives Own planning and outcomes based on leadership goals Partner with sales and marketing for customer adoption programs Act as an executive sponsor for key customer accounts Understand customer strategies and develop enabling programs Ensure customer requirements are met in collaboration with Product Management Report on team performance and support customer evaluations Educate customers on leveraging the the company stack Assist in building critical SLA dashboards Proactively communicate customer feedback to internal teams Enhance documentation and create public enablement materialsQualifications 3+ years in a leadership role; 5+ years in high tech industry Experience developing and managing performance of team members Strong background in Open Source and Cloud-first sales Deep understanding of the company Platform and competing products Proven track record in selling monitoring and visualization software Excellent written and verbal communication skills Creative problem solver in customer adoption scenariosBenefits Ownership through Restricted Stock Units (RSUs) Supportive remote-first work environment Opportunities for global impact Influence over product direction Access to continuous professional development resourcesOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.