Strategy & Operations Senior Program Manager, Business Process

DescriptionThe Strategy & Ops Program Manager, Business Process is a high-impact role embedded in the Data Foundation Revenue Operations team. This individual serves as an operational force-multiplier — owning and optimizing the business processes, tools, and data workflows that power the Data Foundation sales organization.This is a builder role for someone equally comfortable mapping a process gap, designing an Agentforce automation, and presenting a recommendation to senior sales leadership. You'll operate at the intersection of business strategy, operational rigor, and AI-powered transformation to help the team scale and optimize.What You'll Work OnBusiness Process Design & OptimizationOwn end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboardingIdentify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standardsPartner with cross-functional teams to ensure process integration and readinessDrive process standardization across the combined Data Foundation sales teamAgentic & AI-Powered OperationsLead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows — including forecast consolidation, pipeline review prep, coverage gap alerts, and reportingBuild and maintain AI-assisted tooling that surfaces at-risk , renewal health signals, and expansion opportunities to AEs, SEs, and CSMsServe as an internal AI fluency champion — identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectivenessPartner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reportingSales Tools & EnablementSupport the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and SlackPartner with development teams on requirements gathering, UAT, and deployment of new capabilities and enhancements within the sales technology ecosystemDevelop and deliver enablement content and training to drive tool adoption and process compliance across the seller populationManage user-facing documentation, SOPs, and playbooks for key business processesAnalytics & InsightsCollaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratiosConduct analytical deep dives to identify trends, risks, and whitespace — translating findings into clear, actionable recommendations for Strategy and Ops leadershipSupport the establishment of a single source of truth for key Data Foundation sales metrics, eliminating fragmented or conflicting data setsBuild executive-ready presentations for QBRs, operating reviews, and strategic planning cyclesProgram & Project ManagementManage cross-functional programs tied to the Data Foundation RevOps roadmap — coordinating stakeholders across Sales, Marketing, Finance, IT, and OperationsAuthor user stories, define requirements, and drive alignment across technical and business partners using Agile / Jira delivery principlesEvaluate and manage dependencies across systems, functions, and timelines; proactively surface risks and drive resolutionTrack and report on program health against key milestones and KPIsMinimum Qualifications8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Strategy & Operations within an enterprise technology companyStrong command of business process design, documentation, and optimization methodologiesProven ability to manage complex, cross-functional programs from ideation through deliveryExperience leveraging AI tools (e.g., Agentforce, Einstein, Slack AI, or equivalent) to automate operational workflows and drive productivityDemonstrated expertise in Salesforce Sales Cloud, including report and dashboard developmentStrong analytical skills; ability to synthesize data from multiple sources into clear, executive-ready narrativesExcellent written and verbal communication skills, including experience presenting to senior and executive audiencesProficiency in Google Slides, Google Sheets, and project management tools (Jira or equivalent)BA/BS or equivalent experience requiredPreferred QualificationsFamiliarity with Informatica, MuleSoft, or Data Cloud products and go-to-market modelsExperience with common prospecting tools such as LinkedIn Sales Navigator and ZoomInfoProficiency in Tableau Desktop and/or SQL for data analysis and dashboard developmentExperience supporting a SaaS subscription business, including attrition modeling and renewal operationsComfort working in a high-velocity, acquisition-integration environment with evolving prioritiesExperience building or managing Agentforce agents, Einstein automations, or similar AI-native workflowsFamiliarity with Agile / Scrum delivery models and writing user stories for IT development partnersWho You AreA systems thinker who sees process gaps before they become problemsEqually at home in a strategy doc, a Salesforce dashboard, or a stakeholder alignment meetingAn AI-native operator — you don't just use AI tools, you design workflows around themBias for action: you drive clarity and move things forward, even in ambiguityA natural collaborator who builds trust across Sales, Marketing, IT, Finance, and OperationsPassionate about building scalable, durable processes — not just quick fixesAbout The TeamThe Data Foundation Strategy and Operations team is the execution engine behind one of Salesforce's most strategic business units — uniting Informatica, MuleSoft, and Data360 to build the data foundation for the agentic era. We operate at the speed of the business, support double-digit NNAOV growth targets, and are building a next-generation RevOps model powered by Agentforce.We are a small, high-caliber team that punches above our weight. If you want to do the most important work of your career in an environment that values AI fluency, operational excellence, and intellectual curiosity — this is the team.For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.