Program Manager

Job Summary: Under general supervision this position guides, coordinates, and evaluates the delivery of behavioral health and addictive disease services in the Effingham Outpatient Clinic. Provides clinical supervision to program counselors and care managers including training and feedback. Assists assigned locations with any clinical related issues that arise. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop long and short-term goals for the behavioral health counselors and care managers Participates in the agency’s strategic and operational planning Supervise and evaluate the performance of counselors, care managers and certified peer specialists Maintain awareness of advances in behavioral health, to include evidenced based and best practices Monitor and evaluate the effectiveness of services and programs in collaboration with Clinic Practice Managers Plan, organize, and guide the clinical work of the clinic staff to provide continuous active treatment to the individuals served Set priorities and implement goals and objectives to meet or resolve identified behavioral health problems through supervision Provide and oversee clinical supervision of all S/T and intern staff Oversee appropriate staffing processes and work with referral processes Provide clinical consultation (case study) with all counselors Review all data reports impacting clinical work flow and services provided Oversee crisis intervention in the clinics, providing direct care where needed Provide coaching and supervision as needed for any clinical issues arising with staff Ensure appropriate clinical coverage for services provided daily All ongoing clinical issues that cannot be addressed daily to be reported to the Clinical Director for any needed action/changes Evaluate employees at scheduled intervals, obtain and consider all relevant information in evaluations and support staff by giving praise and constructive criticism Motivate, coach and mentor staff to improve quantity and quality of work performed and provide training and development opportunities as appropriate Perform work according to all rules, regulations, policies and guidelines of the agency Attend seminars, conferences and job related trainings Follow agency policy and departmental protocol regarding work schedule, calling in when arriving late or when absent, break and lunch periods and observing provisions of Fair Labor Standards Act Submit leave requests in advance (according to departmental protocol) for annual leave, personal leave, and foreseen sick leave Submit leave requests for unforeseen or emergency sick or personal leave immediately upon return to work and provide documentation for use of leave, as required Present a neat and clean appearance. Wear clothing suitable to job and environment based on clientele served. Observe agency policies on health, safety, security and sanitation; notify supervisor of circumstances or situations that present health hazards Does not use or knowingly permit others to use agency property for personal business Required Knowledge & Skills: Knowledge of access to treatment timeliness (refer to KPI standards for CCP) Knowledge of outcomes being achieved through collaboration with data provided by Practice Managers Knowledge of agency confidentiality policies Knowledge of recovery focused concepts and implementation into clinical care and clinical supervision Knowledge of DBHDD provider service guidelines and changes as needed Knowledge of principles of supervision, training, leadership and performance evaluation Ability to prioritize time and resources among primary projects of responsibilities Ability to develop service plans according to policy and procedures Ability to remain solution focused in every situation Ability to teach and provide clinical leadership to other clinical staff and programs Ability to adapt to changing environments Competencies: Communication Accountability/Responsibility Cooperation/Teamwork Creative Thinking Customer Service Dependability Flexibility Initiative Analytical Data Gathering Job Knowledge Judgement Professionalism Quality/Quantity of Work Leadership Required Education & Experience: Master’s degree with associate level or independent license or doctoral degree in a helping field; and at least 1 years of supervisory experience in a behavioral health environment. Valid GA driver’s license. Supervisory Responsibilities: Clearly establishes and communicates goals and accountabilities; Monitors and evaluates performance; Provides effective feedback and coaching; Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles; Develops innovative approaches to address problems and drive continuous improvement in programs and processes; Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met; Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement; Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism; Recognizes contributions and celebrates accomplishments; Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate. Work Environment: This job operates in a variable business settings with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Travel between Gateway sites and in the community is required. Work Schedule: Monday-Thursday 8:00am-6:00pm and Friday 8:00am-12:00pm Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.