Program Manager – E-commerce Operations
We are seeking a hands-on Senior Program Manager to manage enterprise partner operations, business analysis, and process improvement. The role involves approximately 50% program management and 50% data analysis, supporting large-scale B2B partnerships.
Key Responsibilities:
Manage daily operations and workflows for enterprise partner programs.
Coordinate with business partners, internal teams, and technical stakeholders.
Analyze large Excel datasets, reconcile records, and investigate discrepancies.
Identify root causes of operational issues and drive resolution.
Track open issues, manage escalations, and improve operational processes.
Communicate clearly with stakeholders and ensure timely follow-ups.
Develop scalable workflows to support program growth.
Required Qualifications5–7+ years of experience in sales, account management, customer success, customer support, business development, or business operations, preferably in technology.
Advanced Microsoft Excel skills for data analysis and reconciliation.
Excellent written and verbal communication skills.
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work independently in ambiguous situations and take ownership of issues.
Must be willing to work onsite in Plano, TX, five days per week.
Preferred Qualifications:
Experience managing B2B enterprise accounts or partner programs.
Familiarity with Jira or similar ticketing tools.
Experience in e-commerce, sales operations, or cross-functional business operations.