Spa Front Desk

Keep Reception area of the Spa tidy and well stocked. Be the first point of contact for all guests coming to the Spa, ensure greeting is professional and polite and follows all Viceroy standards. Be responsible for the daily administration of the Spa to include taking bookings, changes to bookings and cancellations and ensure a good diary system is in place that is accessible to all Spa colleagues. Sell Spa Retail items to guests and ensure that the correct prices are charged to the guest account. Attend Spa meetings, offer insights and discuss any problems. Check lobby, locker rooms and relaxation room to make sure it is clean and ready for our guests. Assist Spa Attendants to make sure the Spa presents clean and ready. Conduct Spa tour and introductions. Be responsible for phone, reception desk, and appointment desk procedures. Have full knowledge of all treatments and facilities in the Spa in order to provide assistance to any guests. Assist guests with any queries or questions they...Front Desk, Spa, Hotel