Electronics Technician

Our Company Profile: 4B Components Limited is an industry leader in developing high quality, innovative, and technologically advanced material handling and electronic components for the agricultural and industrial sectors. A subsidiary of The Braime Group, one of the largest suppliers of material handling and industrial electronic components in the world, 4B looks back on more than 130 years of experience. With presence in Europe, America, Asia, Africa, Australia and a worldwide network of distributors, 4B can provide practical solutions for material handling applications around the globe. www.go4b.com The Electronics department currently has an opening for an electronics customer service technician in our Morton Illinois office. The electronics customer service technician will support 4B’s existing and prospective electronics customers by answering technical questions and assisting with troubleshooting product specific application questions. What You Will Do: Provide phone support for customers who need help selecting the correct product or understanding details about a product. Provide phone support for troubleshooting application issues with products, including wiring faults, incorrect installation, or damaged parts. Send professional e-mails to customers to assist with product selection, troubleshooting, etc. Provide technical support to inside and outside sales staff. Use electronics testing equipment to test and troubleshoot 4B sensors and systems. Evaluate returned products for warranty consideration and produce detailed reports that explain the results of the evaluation. Use demonstration equipment and documentation to become proficient and stay up to date in the 4B electronics sensors and systems. Create hands-on demonstrations for training and sales/marketing use. Potential Opportunities for Travel. What You Will Bring: Exceptional communication and customer service skills. Self-motivated and capable of accomplishing tasks unsupervised. Experience with electrical testing tools such as multimeters and benchtop power supplies. Desire to learn about products and take on responsibilities. Excellent problem-solving skills and detail oriented. Experience with Microsoft Office. Your Education and Experience: 2 years minimum experience in a customer support role High School Graduate or equivalent (GED) Basic computer entry skills Candidates with experience in control circuits, relay logic, PLC programming, and reading electrical schematics and oscilloscopes are preferred What We Offer: Competitive salary based on experience and qualifications Incentive bonus Paid time off Health insurance (Medical, Dental, Life) 401K Final Details: This position is located on-site in Morton Illinois and is not eligible for remote work. Relocation is not available for this position. Visa sponsorship is not available for this position. 4B is proud to be an Equal Opportunity Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities, are encouraged to apply. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice. Pay: $55,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Work Location: In person