Technical Support Engineer

About RISA RISA Tech, Inc. has been developing cutting-edge structural design and optimization software since 1987. With a well-trained team of engineers and software developers, we are working to meet the needs of our growing client base by implementing new design features and expanding the suite of software tools that we offer. Overview This position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of the Technical Customer Success team providing technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues. Job Duties Give superior customer service in supporting all the RISA software. Work closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within RISA software suite. Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers Test the software to ensure a quality software package that will meet the customer satisfaction at the release of the software and intermediate checkpoints along the development cycle Write technical engineering specifications to support the product development team Providing hand calculations to validate the software Write clear technical documentation for external customers Skill Requirements Excellent verbal and written communication skills Confident when speaking to customers over the phone Team player, self-motivated, and positive "can do" attitude Possess strong problem-solving skills Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email Write clear and concise documentation of issues for users and to be used for in-house development Multi-task between several customers supports and other tasks at the same time Persistence and follow through with the customers until their issue is resolved Thrive in a team environment and confident working independently Education & Experience Bachelor’s degree (or higher) in Civil or Structural Engineering PE license required 3+ years structural design engineering experience Experience with the RISA product suite is preferred Experience working directly with customers, in any industry, is a plus Job Requirements: Full-time position Attendance to regular virtual meetings. Hybrid (2 days in office/3 days remote) in South Orange County or remote position out of state (with travel required to Southern California office 1 to 2 times a year). Compensation: The pay range for this position is $90K to $100K annual salarywith an additional annual bonus. Benefits: 3 weeks of Paid Time Off 12 paid holidays Medical, Dental, Vision insurance starting the 1st of the month following date of hire Short Term and Long-Term Disability Benefits Flexible Spending Account & Health Savings Account Life & AD&D insurance 401(k) with a 5% employer match Annual Bonus Pet Insurance Employee Assistance Program Job Type: Full-time Pay: $90,000.00 - $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Compensation Package: Yearly bonus Schedule: 8 hour shift Work Location: Hybrid remote in Foothill Ranch, CA 92610